About Rennaï

Rennaï is a fast‑growing retail beauty and modern self‑care brand on a mission to make 360° self‑care simple, inspiring, and accessible. Our retail ecosystem combines curated global beauty products with personalized wellness services that nurture the mind, body, and soul.

RESPONSIBILITIES

Guest Reception & Experience

- Warmly welcome clients upon arrival while embodying Rennaï’s luxury etiquette and hospitality standards.

- Offer refreshments, introduce store services, and guide clients smoothly through their visit.

- Maintain a visible and attentive presence on the floor to anticipate needs and elevate guest comfort.

Client Flow & Appointment Coordination

- Manage the store's appointment schedule across consultations, wellness services, and beauty experiences.

- Support in orchestrating client flow to reduce wait times and maintain smooth operational rhythm.

- Coordinate with Beauty Advisors, Experience Managers, and store leadership to optimize the customer journey.

Brand Representation

- Uphold Rennaï’s visual and sensory identity, including ambiance, cleanliness, scent profile, and product presentation.

- Maintain impeccable personal presentation aligned with luxury beauty standards.

- Share Rennaï’s philosophy, brand stories, and product highlights to enrich client engagement and discovery.

Customer Support

- Provide initial product guidance or directional support, referring clients to specialists when needed.

- Assist with VIP hosting, private appointments, and curated luxury retail experiences.





- Address basic customer inquiries regarding products, services, or promotions.

Store Operations

- Assist with opening/closing routines and ensure the store is always polished and guest‑

- Prepare and restock hospitality areas, maintaining a refined and welcoming lounge workplace.

- Support event setups, client gifting, merchandising preparations, and day‑to‑day floor readiness.

SKILLS AND EXPERIENCE YOU WILL NEED

Professional Qualifications

- 1–3 years of experience in luxury retail, hospitality, beauty, or other customer‑facing environments.

- Knowledge of luxury service principles and expectations of high‑end clientele.

- Excellent communication skills in English and French.

Soft Skills

- Natural elegance, warmth, and professional poise.

- Strong emotional intelligence and ability to remain calm under pressure.

- Outstanding interpersonal and customer service skills.

- Proactive, team‑oriented, and adaptable to evolving priorities.

Technical Skills

- Comfortable with CRM tools, appointment booking systems, and POS operations.

- Basic understanding of skincare, fragrance, and beauty categories.

WHAT MAKES THIS ROLE UNIQUE

- You become the “face of the store,” shaping first and last impressions for every guest.

- You work within a refined and immersive luxury environment centered on wellness and beauty.

- You play a key role in creating memorable, high‑touch experiences that distinguish Rennaï from traditional retail.

📌 Curator (Mandatory Weekend Availability) (Mount Royal)
🏢 Rennaï
📍 Mount Royal