Job Posting

Customer Care Coordinator Co-op

Get ready for a Naan-Traditional placement experience! ?

Job Summary The Customer Care Coordinator Co-op will support customer inquiries, surveys, and product specification updates. Working closely with the Quality Assurance team, this hands-on role ensures exceptional customer service and world-class support throughout the customer care process.

Key Responsibilities

- Provide customer care support, resolving complex issues effectively and efficiently
- Submit Finished Goods applications for Kosher, Halal, Organic, and GMO certifications
- Maintain customer portals by uploading new or updated product SKUs
- Manage manufacturing process sheets for new and updated SKUs
- Complete customer surveys and questionnaires promptly with accurate feedback




- Follow up with facilities to ensure corrective actions are implemented and communicated
- Issue and track supplier nonconformance reports
- Perform sensory evaluations to confirm that finished products meet specifications
- Assist the Customer Care Program Lead in analyzing KPIs to improve customer and vendor activities

Key Qualifications

- Post-secondary education in Food Science, Quality Assurance, or a related field
- Excellent written and verbal communication skills
- Robust computer skills (Excel, Word, Outlook)
- Working knowledge of ERP and MRP systems

In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization

📌 Customer Care Coordinator Co-Op (Fall 2026) (Greater Toronto Area)
🏢 FGF
📍 Greater Toronto Area