Customer Operations Representative Weekend Shift Reports To Customer Operations Manager Location Monterrey Mexico Environment Hybrid 2 days in office; 2 remote Work Schedule This is a full time hybrid position working Friday through Monday Employees will work onsite on Mondays and Fridays from 800 AM to 500 PM and remotely on Saturdays and Sundays from 700 AM to 200 PM Flexibility may be required based on business and coverage needs But flexibility is available based on coverage The Company and the Employee agree that the Employees working hours may be scheduled and distributed in accordance with applicable labor laws and within the maximum legal limits in order to provide the Employee with two afternoons off per week or two full days off per week as applicable subject to business needs Training Schedule During the first two weeks of employment training will be conducted onsite Monday through Friday from 700 AM to 400 PM Who We Are Recognized by Gartner in their Contemporary 4PL Market Guide Redwood Logistics is at the forefront of industry innovation Our cutting edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico Leveraging a comprehensive range of services data centric network solutions and a seamlessly integrated platform we have established our prominence as a key player in the mid market segment within the freight tech industry Whether youre just starting your career or are an established professional looking for your next prospect Redwood inspires innovation across teams to provide transformative solutions for our customers Purpose of Your Work As a Customer Operations Representative working within Redwood Multimodal one of our entities you will be responsible for providing excellent customer service while overseeing daily operational functions which may include correcting customer problems data entry load building scheduling appointments and more The ideal candidate will work well in a dynamic and fast paced environment while maintaining the ability to multi task and prioritize responsibilities How You Make a Difference Everyday Oversee and manage operational workflow for designated accounts providing exceptional customer serviceIdentify investigate and correct unique customer problems and order delaysSchedule freight pick up and delivery appointmentsPrecise data entry work which includes building orders in Redwoods proprietary TMSProvide freight status updates to shippers receivers customers and internal partiesCommunicate relevant updates to customer andor internal carrier account teams as neededVerify all freight charges and resolve all accounting discrepancies prior to final invoicingProactively generate and process appropriate paperwork for orders maintaining a strong attention to detailEfficient and effective problem solving related to customer shipments Youve Got This Bi lingual in EnglishSpanish; proficient level for verbal and written communicationClear and effective communicationinterpersonal skillsAbility to change focus quickly due to demands of market conditions andor company needsExceptional attention to detailStrong critical thinking skillsPrior customer service experience a plus What We Offer Access to experts and resources for your Learning & Development journeyOpportunity for internal mobilityEmployee referral bonus programEmployee Resource Groups ERGsAnnual fundraising and volunteer events to give back to communitiesLife Insurance policy for you starting 30 days after employmentPersonal Health Insurance coverage for you Major Medical30 days Aguinaldo Christmas bonus or prorated percentage your first yearVacation time starting at 12 days Additional days will increase per Mexican LawPremium Vacation 50 vacation days Prima vacacionalYou will also receive benefits like Saving Plan Fondo de Ahorro and Grocery Card Vales De Despensa 6 or the Maximum amount by Mexican LawYou will be provided a Cell Phone Allowance of 800 pesos per month minus applicable taxes Redwood is an equal prospect employer Employment decisions at the Company are based on individual merit qualifications abilities and the Companys needs and resources The Company does not discriminate in recruiting hiring compensation promotions discipline termination or any other aspect of employment on the basis of an individuals actual or perceived race color creed religion sex including pregnancy childbirth and related medical conditions sexual orientation gender identity national origin ancestry citizenship status age disability marital status military service or status genetic information arrest and conviction record credit history or any other basis protected by applicable law