About Us

McCray Optical Supply Inc. is a well-established Canadian wholesaler of optical tools, products, and accessories. For over 30 years, we have proudly served optometrists, opticians, retail optical stores, optical chains, and optical schools across Canada.

We are currently seeking a professional, organized, detail-oriented, and customer-focused individual to join our team as a Customer Service & Administrative Representative.

This is a hands-on position that combines customer service, order processing, shipping coordination, administrative support, and procurement assistance. The successful candidate will work closely with customers, suppliers, and internal departments and provide day-to-day support to our Procurement Manager.

Key Responsibilities

Customer Service & Order Processing

- Respond to customer inquiries by phone, email, web, and in person in a professional and timely manner
- Process, enter, and track customer orders accurately and efficiently
- Provide customers with product information, pricing, availability, and service details
- Assist customers with product inquiries, order status, backorders, returns, and general concerns
- Follow up on outstanding customer requests and ensure issues are resolved promptly
- Build and maintain positive, professional relationships with customers

Administrative & Shipping Support

- Verify and maintain accurate customer account information and records
- Prepare shipping waybills, invoices, packing documentation, and other related paperwork
- Coordinate local and international shipments with shipping and courier providers
- Track shipments and follow up on delivery issues or delays
- Perform data entry and maintain accurate product, customer, and order records
- Assist with general office and administrative duties as required

Procurement & Purchasing Support





- Provide administrative and operational support to the Procurement Manager
- Assist with supplier communications and follow up on outstanding purchase orders
- Monitor product availability, backorders, incoming shipments, and expected delivery dates
- Assist with gathering and maintaining supplier, product, pricing, and purchasing information
- Communicate customer demand, special requests, and product availability information to support purchasing and inventory planning
- Assist with purchase order documentation and related administrative tasks
- Follow up with suppliers regarding order status, shipping schedules, delivery issues, and backorders
- Coordinate with procurement, billing, accounting, shipping, and laboratory teams to ensure smooth day-to-day operations

Qualifications & Skills

- Previous experience in customer service, administration, order processing, purchasing, procurement, or a related role is preferred
- Experience in the optical, wholesale, or distribution industry is an asset
- Strong verbal and written communication skills in English
- Excellent customer service and interpersonal skills
- Strong organizational skills with the ability to manage multiple priorities
- Excellent attention to detail and accuracy
- Strong follow-up and problem-solving abilities
- Comfortable working with computers, email, spreadsheets, databases, and general office software
- Familiarity with purchase orders, supplier communications, inventory, shipping, or purchasing processes is an asset
- Ability to learn product information, systems,



and company procedures quickly
- Ability to work independently while also being an effective team member
- Professional, reliable, positive, and team-oriented attitude
- Willingness to learn and take on new responsibilities

Who We Are Looking For

We are looking for someone who takes pride in providing excellent customer service, pays close attention to detail, and enjoys keeping things organized and moving forward.

The ideal candidate is a proactive team player who is comfortable communicating with customers, suppliers, and internal departments. You should be someone who follows up on tasks, identifies issues before they become problems, and is willing to learn different aspects of our business.

This position is an excellent opportunity for someone with customer service or administrative experience who would like to expand their skills into purchasing, procurement, inventory, and supply chain operations.

What We Offer

- Stable full-time, permanent employment
- Supportive and collaborative work environment
- Opportunity to develop valuable experience in customer service, administration, procurement, purchasing, and supply chain operations
- Opportunity for long-term growth and career development
- Opportunity to work with an established Canadian company and experienced team in the optical supply industry

How to Apply

Please submit your resume along with a brief introduction outlining your relevant experience and why you would be a good fit for the position.

We thank all applicants for their interest in McCray Optical Supply Inc.; however, only candidates selected for an interview will be contacted.

Job Types: Permanent, Full-time

Education

- Secondary School (required)

Experience:
- customer service: 2 years (required)

Work Location: In person

📌 Customer Service & Administrative Representative (Toronto)
🏢 McCray Optical Supply
📍 Toronto