What YOU WILL EXPERIENCE IN THIS POSITION: This is a temporary contract position with an expected duration of approximately 8 to 12 months. This role is an integral part of the North American Customer Service team, providing coordination and operational support to ensure an exceptional customer experience. As a key point of contact for customers and internal stakeholders, you will manage order processing, coordinate post-order activities, resolve issues, and help ensure the timely delivery of products and services.

Working collaboratively with Planning, Logistics, Production, Sales, and other cross-functional teams, you will play a critical role in maintaining efficient operations, supporting customer satisfaction, and driving continuous improvement. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced, cooperative environment. In this position, you will get to: Support order entry, processing, and management in the ERP system for NAM customers.

Monitor order backlog and coordinate with Planning, Logistics, and Operations to ensure timely fulfillment and shipment.

Handle customer inquiries, follow-ups, and basic issue resolution.

Process returns, credits,



and support payment/dispute activities as needed.

Maintain accurate customer and order data in CRM and ERP systems.

Assist with regional reporting, KPI tracking, and daily operational tasks.

Participate in team meetings and contribute to process improvement ideas.

Support the team with administrative tasks, documentation, and onboarding activities.

Collaborate with Sales and other internal functions to support customer needs.

Occasionally travel within North America for training, key meetings, or customer support (as required).

You have: College degree preferred (or equivalent combination of education and experience).

Previous experience in customer service, order coordination, or administrative support.

Solid experience with SAP or a similar ERP system.

Experience with CRM systems (Salesforce is a plus).

Strong organizational skills and ability to manage multiple priorities.

Excellent communication and interpersonal skills.

Customer-focused mindset with a proactive, “can-do” attitude.

Proficiency with Microsoft Office Suite.

Ability to periodically travel internationally within North America (10-15%)

📌 Customer Service Coordinator, Raychem | Sales (Edmonton)
🏢 Chemelex
📍 Edmonton