Who we are We are strong nimble and growing EB Horsman & Son is proud to be a fifth generation family owned successful Western Canadian electrical distributor with 20 locations throughout BC Alberta and Saskatchewan consistently recognized as one of Canadas Best Managed companies We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s At EB Horsman & Son were committed to a workplace where everyone belongs If youre qualified wed like to hear from you What we offer Birthday offHealth dental and employee assistance program benefitsAnnual profit sharingEmployee share ownership program ESOPRRSP matching after 1 year of employmentAccess to EBH University for personal & professional growthOnsite work location Located at 401 Okanagan Avenue E Penticton BC V2A 3K1 this full time position offers a consistent Monday to Friday schedule ensuring 40 hours per week with no weekend shifts Why this role matters The Customer Service Counter Sales role acts as the primary point of contact for incoming branch customers They will be responsible for providing excellent customer service by interpreting customer needs troubleshooting issues ensuring order accuracy and recommending products and solutions Duties could also include order assembly packing & shipping receiving stock keeping warehouse maintenance and customersales support including operating equipment managing inventory processing shipments and assisting with priority orders and customer inquiries What to expect in the role Attention to detail You will review stock assemble orders and support shipping and receiving activities while ensuring accuracyCustomer service oriented You will provide excellent customer service while maintaining and building customer relationships through product quotations and salesStrong multitasker You will manage multiple customer requests while balancing competing priorities and timelinesStrong communicator You will communicate clearly both verbally and in writing with customers and colleaguesHighly organized You will manage a high volume of customer requests adjust priorities and work effectively through interruptionsComfortable with technology You will use phones computers and internal systems to assist customers and complete daily tasksComfortable with warehouse responsibilities You will support order assembly packing and shipping receiving stock keeping warehouse maintenance inventory management and customer and sales supportIdeal candidate profile 1 years of customer service experience is an assetA wide range of expertise in the products and services provided by EB Horsman & Son is an assetPrevious experience in warehouse operations including shippingreceiving is an assetIntermediate computer skills with proficiency in MS Office & the ability to learn new software programsBasic mathematical skillsProject coordination experience is an assetAbility to be inclusive cooperative and respectfulHigh school completionOur Core Values Celebrating the Past Empowering the Future Teamwork l Integrity l Continuous Improvement l Resilience l Empowered Compensation is determined by the candidates experience education qualifications role complexity internal equity and other relevant factors We thank all applicants for their interest Only those living in Canada with permanent work authorization will be considered Please note that only candidates selected for an interview will be contacted BR13

📌 Customer Service - Counter Sales (Canada)
🏢 E.B. Horsman u0026 Son
📍 Canada