Who we are We are strong nimble and growing EB Horsman & Son is proud to be a fifth generation family owned successful Western Canadian electrical distributor with 20 locations throughout BC Alberta and Saskatchewan consistently recognized as one of Canadas Best Managed companies We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s At EB Horsman & Son were committed to a workplace where everyone belongs If youre qualified wed like to hear from you What we offer Birthday offHealth dental and employee assistance program benefitsAnnual profit sharingEmployee share ownership program ESOPRRSP matching after 1 year of employment Access to EBH University for personal & professional growthOnsite work location This is a full time permanent on site position at 5203 24th Street Vernon BC You will work a consistent Monday to Friday schedule 40 hours per week with no regular weekend shifts About the Role As an Electrical Inside Sales Representative you are a trusted partner to our customers and a key driver of their success You will build strong relationships provide expert product support prepare accurate quotations process orders and help customers find the right solutions for their projects Working closely with our Outside Sales team suppliers and branch teams you will anticipate customer needs solve challenges proactively and deliver an exceptional customer experience at every interaction This role also provides support at the sales counter offering personalized service to customers when needed Why Youll Love This Role Every day youll have the opportunity to make a meaningful impact by helping customers keep their businesses moving and their projects on track Your expertise responsiveness and commitment to service will contribute directly to customer satisfaction branch growth and the relationships that have made EB Horsman & Son a trusted partner for over a century What Youll DoBuild Strong Customer Relationships Be a trusted partner to customers by providing responsive service product expertise and solutions that help them succeedCollaborate closely with Outside Sales to identify opportunities support customer needs and deliver an exceptional customer experiencePrepare Quotes and Support Projects Develop accurate and competitive quotations while helping customers find the right products and solutionsSupport project opportunities from quotation through order fulfillment helping ensure projects stay on track and customers remain informedManage Orders and Drive Accuracy Process customer orders returns and updates through multiple sales channels with a high level of accuracy and attention to detailMonitor open orders and proactively communicate updates to customers and team membersSupport Branch Success Monitor inventory trends identify product opportunities and communicate stock concernsContribute to a safe cooperative and customer focused branch environmentProvide support across branch functions as needed to ensure operational excellence and business continuityWere looking for someone who is customer focused proactive and thrives in a fast paced environment You bring High school diploma or equivalent3 years of customer service experience2 years of electrical lighting industrial or related industry experienceWorking knowledge of electrical products and solutions or the ability and interest to build this knowledge quicklyExperience preparing quotations supporting sales activities or coordinating customer projectsStrong computer skills including Microsoft Office and the ability to learn new systemsComfort working with numbers pricing and order detailsStrong communication organizational problem solving and relationship building abilitiesExcellent attention to detail and organizational skillsA collaborative mindset and commitment to creating an inclusive and respectful workplaceA respectful approach with the flexibility to support different areas of the branch when neededYou Might Be a Great Fit If YouYou might be a outstanding fit if you enjoy building relationships and helping customers solve practical problems take pride in accurate work and reliable follow through and deliver responsive service You thrive in a fast paced environment where priorities can shift throughout the day are curious and motivated to grow your product and industry knowledge and work effectively both independently and as a positive contributor to the team Our Core Values Celebrating the Past Empowering the Future Teamwork l Integrity l Continuous Improvement l Resilience l Empowered Compensation is determined by the candidates experience education qualifications role complexity internal equity and other relevant factors We thank all applicants for their interest Only those living in Canada with permanent work authorization will be considered Please note that only candidates selected for an interview will be contacted 23

📌 Customer Service - Inside Sales (Canada)
🏢 E.B. Horsman u0026 Son
📍 Canada