Company Description CIBC is a leading Canadian financial institution committed to helping clients reach their goals through reliable, accessible banking products and services. The bank offers cutting-edge tools designed around client priorities, supported by teams focused on delivering practical insights and solutions. CIBC’s culture emphasizes innovation, trust, teamwork, and accountability, creating an environment where people can build meaningful careers.

Recognized as a top employer in Canada, CIBC provides opportunities for growth, development, and collaboration with talented colleagues.

Role Description The Customer Service Representative role is a part-time, on-site position based in Strathmore, AB. In this role, you will assist clients with day-to-day banking transactions, respond to inquiries, and provide clear information about CIBC products and services. You will actively listen to client needs, identify opportunities to improve their financial experience, and ensure issues are resolved promptly and professionally.

The position includes handling in-branch requests, supporting digital and telephone banking usage,



and maintaining accurate records in line with CIBC policies. You will collaborate with colleagues to deliver consistent, high-quality service and contribute to a positive, inclusive branch environment.

Qualifications

- Strong customer-focused skills, including Customer Service, Customer Support, and Customer Experience capabilities.
- Ability to contribute to Customer Satisfaction through responsive problem-solving and relationship-building.
- Prior experience in a Customer Service Representative or similar client-facing role is an asset.
- Clear and professional communication skills, both verbal and written.
- Comfort using banking systems, digital tools, and basic computer applications.
- Attention to detail, accuracy in handling transactions, and adherence to compliance requirements.
- Ability to work on-site in Strathmore, AB and adapt to a fast-paced branch environment.
- High school diploma or equivalent; post-secondary education in business, finance, or a related field is an advantage.

📌 Customer Service Representative (Strathmore)
🏢 CIBC
📍 Strathmore