Summary

The Customer Service Representative provides exceptional client service at the store service desk and cash desk, handling transactions and supporting in-store and e-commerce operations. This part-time permanent role is based at Heartland Town Centre in Mississauga and reports to the Customer Service Lead. The role supports client pickups, inter-store transfers, and maintains client information and loyalty files.

Responsibilities

- Provide exceptional service to clients and store associates at the cash desk

- Perform daily cash handling including opening/closing registers and processing sales transactions

- Bag and tissue purchased products and answer store phones

- Maintain the service desk and update client information files, including loyalty program membership





- Assist with inter-store transfers, e-commerce requests, shipments, and in-store pickup for online purchases

Requirements

- Minimum 2 years experience in a client-facing service desk role preferred

- Solid service orientation with a desire to deliver exceptional customer experiences

- Detail oriented with demonstrated interest in retail technology

- Ability to work effectively as part of a team and manage multiple tasks

- Strong multitasking and communication skills, able to calmly assist customers during busy periods

📌 Customer Service Representative - Heartland Town Centre (Mississauga)
🏢 brobstongroup.com - Jobboard
📍 Mississauga