Join Zappix in Burlington, MA, as a Customer Success Manager focused on enhancing client relationships and solutions. Engage with customers, address their needs, and ensure successful product adoption. Zappix is looking for a dedicated Customer Success Manager to manage the entire customer lifecycle.

You will work closely with clients from project deployment to long-term alignment with their goals. This role requires solid communication and problem-solving skills to foster relationships and guide customers through their journey. Key Responsibilities:

- Support pre-sales with needs assessments and planning
- Lead project plans and work closely with engineering teams
- Educate clients on product benefits and best practices
- Analyze customer trends to inform internal teams
- Conduct training and onboard new users

Requirements:

- 3-5 years experience in a customer-facing role
- Strong communication and interpersonal skills
- Background in project management methodology
- Experience drafting statements of work
- Full-time availability in Greater Boston area

Leverage your customer success expertise to guide Zappix clients towards achieving their goals.

📌 Customer Success Manager at Zappix
🏢 Zappix
📍 Success