Drive outcomes for Recharge merchants as a Customer Success Manager in Toronto. This hybrid role targets growth-stage accounts, focusing on retention, adoption, and enhanced customer experiences. Recharge is looking for a Tier 3 Customer Success Manager to help support its eCommerce subscription merchants.

You will manage a book of 50-70 merchants, driving product adoption and retention through proactive risk management and strategy alignment. Your technical depth and collaboration with cross-functional teams will be key to ensuring merchant success. Key Responsibilities:

- Manage relationships with 50-70 growth-stage merchants
- Lead business reviews that align goals with outcomes
- Advocate for customer needs in product and support issues




- Partner with Sales to drive renewals and upsell opportunities
- Use data to identify risks and growth opportunities Requirements:
- Experience in a SaaS environment, preferably eCommerce
- Demonstrated technical aptitude, understanding integrations
- Proficient with tools like Salesforce and Looker
- Strong communication skills, balancing empathy and judgment
- Growth mindset with receptiveness to feedback Embrace this chance to influence merchant success and improve customer experiences at Recharge.

📌 Customer Success Manager - Recharge, Toronto
🏢 ReCharge
📍 Toronto