Summary

JOB SUMMARY:

Within the context of a patient/resident/client and family centered model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care (PHC), the person promotes a safe, respectful, and civil working workplace for patients, residents, families, visitors and staff.

Reporting to the Manager, Food Services with work direction from Food Service Supervisor and/or Cook, the Food Service Worker carries out a variety of duties according to Food Safe protocols and quality and safety standards. These include duties such as portioning and serving meals, washing and peeling vegetables and fruit, preparing coffee/tea and toast, and assembling sandwiches and salads, measuring and combining food and beverage ingredients by methods such as grinding, blending, slicing, dicing and/or puree. Operates a cash register and related equipment, receives payments and provides change for items purchased.

Answers customer queries. Stocks and replenishes food, beverage and paper and utensil supplies. The position also strips wagons/trays, washes dishes and pots, cleans food wagons, kitchen equipment, fridges and storage areas and wipes down tables and counter areas.

Sweeps and damp mops floors and removes garbage. Delivers wagons/trays to designated areas. Retrieves and stores food items. Replenishes food, beverage and paper supplies. Performs related clerical duties.

QUALIFICATIONS:

Education

Grade 10 plus one year's recent, related experience or an equivalent combination of education, training and experience.

Food Safe Certificate

Level 1.

Skills and Abilities

Ability to communicate effectively both verbally and in writing.

Ability to deal with others effectively.

Physical ability to carry out the duties of the position.

Ability to organize work.

Ability to operate related equipment.

Set up the serving line for meal service including condiments, utensils, portioned desserts, salad bar, coffee and juice.

Takes orders and serves patients/residents/customers in a friendly,



efficient manner following outlined steps of service. Places food on plates according to menu and portion control guidelines. Responds to related patient/resident/customer concerns and relays relevant information to supervisor. Maintains confidentiality.

Operates a cash register and optical price scanners. Weighs items if required. Receives cash, debit and credit card payments. Provides change for items purchased. Answers customer queries. Prepares, receives and verifies cash register float. Verifies receipts against cash register printout and balances. Prepares and completes bank deposit slip. Empties cash from dispensing machines and counts and records amounts.

Checks and records food and fridge temperatures by inserting thermometer in edibles and reading fridge thermometers. Advises supervisor of discrepancies arising from the actual versus required food and beverage temperatures.

Counts, weighs and packages food items. Prepares beverages and food items such as tea, coffee and toast; heats individual prepared food items in microwave as needed, assembles items such as sandwiches and salads. Prepares fruits and vegetables by washing and cleaning, peeling and portioning.

Measures and combines food and beverage ingredients by methods such as grinding, blending, slicing, dicing and/or puree.

Prepares for and cleans up from internal catering functions by methods such as setting up tea and coffee and any accompanying snacks such as cookies. Delivers the catering.

Strips, racks and washes items such as dishes, pots, pans and utensils; operates dishwashing and/or pot washing machines; and stacks clean dishes and utensils.





Sets up food wagons/carts and serves food by methods such as pre-portioning food in accordance with portion control guidelines, loading meals on food wagons/carts and setting up nourishment trays, delivering and collecting wagons/carts to the unit/area or fridge storage, delivering trays, and placing food on plates according to menus. Checks dietary trays for accuracy.

Packages, labels, dates and transfers food to the refrigerator or freezer according to food safety standards. Replenishes food, beverage and paper supplies by transferring from storage areas to work areas following established procedures. Retrieve and utilize leftover prepared food items, opened packages and/or cans before preparing further amounts. Stores and/or discards refrigerated leftovers according to established procedures.

Performs duties in accordance with all sanitation and safety requirements (e.g., HACCP and WHMIS). Reports injuries and safety hazards to Manager or designate immediately.

Maintains work areas such as kitchen, dining room, food preparation and storage areas by performing cleaning duties such as sweeping and damp mopping floors, cleaning and sanitizing unit cutlery, mugs, dishes, counter tops, sinks, machines, fridges and equipment, and spot washing walls and splash areas; and removes garbage as required.

Performs clerical duties such as answering the telephone, recording food, fridge and dishwasher temperatures, and cleaning audits.

Puts stock away in designated place according to established stock rotation principles. Checks stock level and completes order issue sheets.

Assists in staff and student orientation to work area and procedures by demonstrating work procedures as required.

Performs other related duties as assigned.

Job Accuracy Posting Flag

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. Testing may be required. *A criminal record check may be required

📌 Dietary Aide Retail Food Services (Vancouver)
🏢 Providence Health Care
📍 Vancouver