Job Title: Workspace Technology SpecialistPosting Date: February 12, 2026Closing Date: February 23, 2026Branch/Department: 120 Martin RossDivision: Information & Technology ServicesEmployment Type: Permanent Full TimeSalary: $78, $88,361.00/YearLocation: Enterprise Technology - 120 Martin RossHours per week and Schedule of Work (Hours and Schedule of work are subject to change in accordance with Article 19): 35 hours per week. Evenings and week-ends based on operational needsWeeks 1 & 2: Mon. to Fri. 9:00am – 5:00pmAssignment: While this position will have a primary focus on the responsibilities outlined for this assignment, employees are expected to contribute across related technology areas and may support other assignments as business needs evolve. Staff will serve as a key resource for their focus area when priorities require, while also contributing expertise and assistance to other teams and initiatives as needed:Assignment # 3 - Audio Visual and Collaboration TechnologiesAdminister, support, and maintain audio-visual and collaboration systems, including Microsoft Teams Rooms, Crestron-based solutions, and other integrated AV platforms.Provide advanced technical support for meeting rooms, boardrooms, training rooms, event spaces, huddle rooms, and other conferencing environments.Lead AV system standardization, documentation, lifecycle management, and operational best practices across all supported spaces.Collaborate with AV vendors and internal stakeholders on solution design, room builds, upgrades, and complex deployments, ensuring alignment with organizational standards.Monitor system performance, proactively address issues, and support complex troubleshooting related to hardware, software, networking, and user experience.JOB SUMMARY:



The ITS Workspace Technology Specialist is responsible for deploying, managing, and securing computers, mobile devices, printers, audio visual, and other related devices. This role requires expert level administration experience with device management solutions. This role involves configuring and optimizing device provisioning and lifecycle management, ensuring compliance with organizational policies, imaging, and automating device setup for a streamlined staff and customer experience. The specialist handles complex troubleshooting, updates, and support for devices, collaborates with IT teams to integrate these tools with existing systems, and monitors performance to ensure efficiency and security. Expertise in industry current technologies for device and software deployments, image creation, provisioning, and administration, along with strong problem-solving and communication skills are crucial for success in this roleDUTIES: Under the general direction of the designated Lead, and working within a team structure, this position is responsible for:Provide device focused subject matter expertise for staff and public computingProvide user and device focused operational support for Microsoft 365 Apps and Services administration, AD/Azure administration, Intune / Autopilot administration, SCCM administration, license management, print administration,



collaboration solutions and other related technologies used at the Toronto Public LibraryProvide hands-on expertise supporting and managing computer hardware and software workplace, including Mobile Device Management administration, imaging, provisioning, deployment, configurations, policies, and life cycle management.Analyzing and translating public and staff computing requirements into practical technical solutions that fit into the library's overall technical architecture, future direction, and strategic plans.Working closely with ITS Security, Infrastructure teams, and vendors for device selection and configuration to ensure TPL (Toronto Public Library) devices are secure from external threats.Maintain and support, from an operational standpoint, continuity, and recovery of endpointsTake ownership of complex incident and service request escalations and drive a satisfactory resolution with a sense of urgency and provide resolutions in a timely manner.Proactively identify trends and work with Workspace Technology Lead and Manager to continuously improve staff and customer computing experienceDevelop and maintain positive, professional, collaborative relationships with internal staff and external vendors.Maintain a deep knowledge of technology products and services applicable to Toronto Public Library customers and staff, including hardware, software, and other provided services.Stay current on new or emerging trends and technologies that provide clear benefits to, business partners, staff, and customers.Contribute to researching and developing IT policies, procedures, and strategies.Contribute to the research, design, and implement the device technologies and standards to improve staff collaboration, access to information, and overall staff productivity.Providing knowledge

📌 Workspace Technology Specialist - $78,000 A Year (Toronto)
🏢 Toronto Public Library
📍 Toronto