Become an IT Support Analyst with Buchanan Technologies in Charlottetown, providing afterhours technical assistance. This role requires active troubleshooting of network and application issues for internal clients.
In this full-time position, you will handle technical support requests through phone, chat, and email. Strong problem-solving abilities and the capacity to explain technical matters to non-technical users are crucial. You will also document all interactions clearly and participate in various shifts.
Key Responsibilities:
• Troubleshoot end-user issues with desktop applications
• Assist with network and mobile device issues
• Maintain clear documentation of support incidents




• Provide timely responses to technical requests
• Collaborate with teams for efficient problem resolution
Requirements:
• Proficiency in both Windows and Mac OS environments
• Customer service experience preferred
• Strong communication skills in English
• Ability to work independently and follow processes
• Openness to undertaking further technical training
Contribute to a supportive technological setting at Buchanan Technologies by applying your expertise and customer service skills.
#J-18808-Ljbffr

📌 Buchanan Technologies IT Support Analyst (Charlottetown)
🏢 Buchanan Technologies
📍 Charlottetown