You’ll be working with a well-established organization in the insurance and benefits space that supports Canadians during important, time-sensitive life events. As a Bilingual Intake Coordinator, you’ll play a key role at the front end of the claims process, combining client communication, documentation review, and eligibility decision-making. What makes this role special is the balance of meaningful, people-facing work and structured processes — this is a professional office environment where quality and judgment truly matter.You’ll thrive in this role if you bring 1+ years of customer service or office experience, are confident communicating by phone and email, and can review information carefully without overthinking decisions. This position is based in Winnipeg and operates on a hybrid work model (in office 2 days per week with 1 anchor day required), working Monday to Friday, 8:00 AM–4:00 PM.Salary: $45K annually plus full benefits!Roles and ResponsibilitiesReview claim information, system records, and contract documentation to confirm eligibility requirementsConduct outbound outreach calls to Plan Sponsors and Plan Members within 24 hours of receiving initial claim informationCommunicate via phone and email to clarify discrepancies, missing details, or unclear documentationPrepare and issue declination letters to Plan Sponsors and Plan Members when eligibility criteria are not metAdjudicate and manage Quick Pay claims where duration is limited and criteria are metTransfer non–Quick Pay claims to Disability Case Managers and Claims Analysts for further adjudication and benefit calculationAccurately file and maintain documentation in accordance with audit, quality, and compliance standardsBalance productivity, accuracy,



and service quality in a metrics-driven environmentThis role sits within the claims intake function and is measured on timeliness, accuracy, quality outcomes, and client experience.Qualifications and SkillsFluently bilingual in French and English (required)Prior customer service experience in a professional setting (banking, insurance, office, or call-centre environments valued)Strong phone presence and professional written communication skills, including handling sensitive conversationsAnalytical and investigative mindset with confident, timely decision-makingStrong organizational skills and the ability to manage multiple prioritiesEducationHigh school diploma requiredPost-secondary education in business, administration, insurance, or a related field is an assetPerks and BenefitsCompetitive total rewards package including health and dental coverage and mental health supportHealthcare and wellness spending accounts offering flexibility in how advantages are usedEmployer-paid life insurance and disability coverageHybrid work model with predictable daytime hours and professional development supportWhy Partner with AltisIf you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply through Altis, we take the time to understand your experience and career goals, represent your strengths to the hiring team, and guide you through every step of the process. Our services are always free for candidates.Additional InformationReliability Status security clearance is required (initiated in-house)Only candidates selected for interviews will be contactedAll qualified applicants will receive fair consideration for employment

📌 Bilingual Customer Service Representative - C$45,000 A Year (Guelph)
🏢 Altis Recruitment
📍 Guelph