About UsWentworth Hospitality Group (Amacon's Hospitality Division) is a leading hospitality group in Canada. We pride ourselves on our attention to detail, continuously innovating and improving, we strive to set new standards in the hospitality industry. At Wentworth, we are more than just a place to stay or dine; we are a destination where lasting memories are created, and guests feel genuinely appreciated and at home.Wentworth is pleased to announce our upcoming hotel, The Arden Hotel, a boutique destination where thoughtful design meets genuine hospitality. Situated in the heart of downtown Vancouver, this West Coast–inspired property blends effortlessly into the city's urban landscape. With timeless design and personalized service at its core, the Arden offers a welcoming experience where guests always feel at home.At the Arden Hotel, the Guest Experience is our top priority. We blend approachable hospitality with refined luxury accommodations, creating personalized and authentic experiences that make our guests feel at home in Vancouver. As a boutique hotel, we value the trust our guests place in us and are committed to delivering consistently high-quality service, while remaining agile and attentive to individual guest needs.Position Summary The Night Manager plays a key role in delivering this experience by ensuring the seamless overnight operation of the hotel. Reporting directly to the Director, Guest Operations, the Night Manager balances operational excellence with exceptional guest service, overseeing nightly financial and operational processes, and actively engaging with guests. This role is essential in upholding the standards and service culture of a luxury boutique hotel.Position Responsibilities Working under the steady hands of the Director, Guest Operations, you play a key supporting role within our Guest Experience Team, with your home base at our reception desk. While on-scene, you:Perform all Night Audit duties, including but not limited to the posting of room and tax charges, balancing and reconciliation of accounts, statistical reports, MOP settlements and ensuring that revenue opportunities are maximized under controlled parametersHave a consistent and constant Front Desk presence throughout your shift until AM EA arrives in the morning. Sitting in the back office during overnight is not permittedFollow up on Arden emails and communicate with the Director, Guest Operations, for updates and follow up as necessarySpot check 5 cars for accuracy: Damage, location, departure date,



car and guests detailsCheck for any Open Folio Report Daily and make sure to close all Open Folios before rolling the night audit. Send email to follow up if unable to close overnightReview Credit Card refunds transactions for the day in Opera and send email to accounting directlyReview Arrival List for next 3 days prepared by PM EA and double check if all preferences and guests inquiries are communicated to appropriate departments and recorded on Ebook for the follow upBalance Market Segment in a nightly basis by creating daily Market Segment Tracking sheet for Night Audit team and communicate with accounting for immediate follow upsCommunicate Daily with accounting team to learn about errors and discrepancies from night audit teamReview amenity supplies as required and provide updates to manager regarding restocksMonitor reservation & Concierge emails overnight and confirm that all emails and inquiries have been completed or forward to the appropriate departmentsBalance Room Inventory for next 3days.Review House Accounts and reconcileCreate EA Performance Tracking sheet for EA posting error and Missing Information in Opera from check inNight Houseperson Performance Report. (Please include brief Night House Person report. Cleanness of the lobby and other common areas, clear Communication via radio or phone, Front desk presence during night audit team's car check, Lobby Floor Moping time, Front entrance presence from 6am-7am, Is he to assist for any inquires overnight and so on)Always engage hospitality, acknowledging everyone within your immediate proximity and exchanging hospitable eye contact at all timesAssist fellow colleagues throughout the hotel to provide our guests with incomparable individual experiencesAs a Night Manager, you represent the Arden at all times - ensuring your personal presentation, uniform and body posture reflect our luxury brandWork in a consistent "Safe Work Practice" manner at all timesEnsure that communication with fellow colleagues is professional at all timesCourteous and professional verbal communication. Recommended responses are "my/our pleasure,



you're welcome, happy to help, absolutely, of course, anytime, I would be delighted"Periodic skill testing on Vancouver experiences will be reviewed to ensure knowledge is currentProvide support and assistance as requested or required by the Manager-On-DutyWelcome our guests during the arrival process, collecting & confirming pertinent guest information and ensure our reality meets their expectationMake a last impression on departure, settling final accounts, offering your personal assistance on future reservations and taking immediate ownership of any concernsGo the extra mile, responding to guest inquiries with ease & finesse and performing in an intuitive manner that stirs the guest's soulProvide courteous and efficient telephone service and person care at the level expected at 5 diamond/star hotelsField reservations inquiries from perspective guests via all available communication channels, providing suitable guestroom options that complement their needs and wants, being sure to secure the final bookingEnsure inter-departmental communication and cooperation in the interest of continued guest satisfactionFlexible with working hours as your responsibilities when scheduled may include a night audit support when requiredSelf-motivator, well organized and versatile to the ever changing needs of our hospitality industryExperience & Qualifications Have under their belts a minimum of 2 years previous service excellence in a guest services, reservations and/or audit-related capacity within a luxury hotel environmentAre highly knowledgeable on all that Vancouver & the surrounding area have to offerRadiate high energy & strong VIBES and demonstrate a knack for building awe-inspiring rapport with their audiencePossess an eye for the smallest detail and maintain a keen sense of urgency throughout the performanceExhibit award-winning organizational abilities & show a natural skill for multi-tasking & prioritizingAre "take charge" & creative decision-makers who can maintain control of the overall scene and keep the performance moving at all timesAre up-to-speed on all the latest technological wonders and highly computer-savvyMaintain a flexible performance schedule to accommodate operational needs of a 24/7 hotel environmentPlease apply through via the link provided: LocationVancouver, British ColumbiaDepartmentArden - Guest ExperienceEmployment TypeFull-TimeMinimum ExperienceMid-levelCompensation$60,000 - $65,000

📌 Night Manager - $60,000 - $65,000 A Year (Vancouver)
🏢 Wentworth Hospitality Group
📍 Vancouver