Shape Scotiabank's client experience as the Director of Client Experience Design & Strategy in Toronto, Ontario. Your focus will be on enhancing customer journeys, utilizing data and feedback to create seamless experiences. You will lead initiatives that promote client satisfaction and business growth while championing a culture of continuous improvement. Lead optimization of customer journeys through data insights
- Provide experience design support across CB teams
- Influence senior leadership on high-value opportunities Bachelor's degree in Business or related field
- 10+ years in Client Experience or Service Design
- Excellent communication and relationship-building skills
- Proven track record in data-driven decision-making
📌 Director of Client Experience at Scotiabank (Toronto)
🏢 Scotiabank
📍 Toronto
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