About Us

Wired for the Future is a 25-year established Managed Service Provider (MSP) supporting businesses across Ontario, and Canada. We operate in a high-volume, recurring revenue environment where accuracy, consistency, and speed directly impact daily operations and client experience.

We’re growing, and we’re looking for someone who wants to grow with us.

The Role The Service Desk Dispatcher is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.

Perform service request intake from clients; assign, schedule, and dispatch technicians for remote or onsite service according to urgency, and contractual service level agreement (SLA). Solid client relations are a must.

Core Responsibilities

- Act as the point of contact to the client for all types of service requests
- Coordination of all IT support groups to ensure maximum utilization of billable resources
- Pre-process service requests as they arrive through email, manual entry, or direct client input
- Schedule internal and field technical resources
- Monitor resource schedules to ensure prompt time entry on service requests
- Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Improve client service, perception, and satisfaction
- Fast turnaround of client requests
- Ability to work in a team and communicate effectively
- Improve usage and increase productivity of IT support resources




- Escalate service requests that cannot be scheduled within agreed service levels
- Report the utilization of IT Support resources and successful completion of service requests to the Service Manager

What Will Set You Apart

- Basic computer and operating system knowledge
- MSP experience
- Interpersonal skills: such as telephone skills, communication skills, active listening and client-care
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all organization’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Self-motivated with the ability to work in a fast-moving environment

Why Join Wired for the Future

- Established, growing MSP with strong market positioning
- Exposure to a high-volume, quick turn-a-round established company
- Opportunity to build structure and utilize knowledge
- Clear path to grow.

Pay: $55,000.00-$65,000.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Application question(s):
- How do you plan to stay on top of tickets and tasks?
- Please list in detail your previous experience with a ticket management system.
- Can you easily and reliably commute on a daily basis to our head office in Vaughan, ON?

Experience:
- Dispatch: 1 year (preferred)
- Service Desk Intake: 1 year (preferred)
- MSP: 1 year (preferred)

Work Location: In person

📌 Dispatcher (Concord)
🏢 Wired for the Future
📍 Concord