Aviva Canada is a leading insurance provider that values care, commitment, community, and confidence. We prioritize people, our customers, and our communities, fostering a culture of inclusion and collaboration.

Equipment Breakdown Specialist – Claims Consultant (Engineering Services Department, Ontario region). Manage assigned Equipment Breakdown claims and conduct inspections related to investigations, loss control, and jurisdictional requirements.

Manage the full claims lifecycle from First Notice of Loss through investigation, settlement, and payment.

Investigate equipment breakdown losses and prepare detailed technical and claims reports.

Communicate with insureds, brokers, adjusters, contractors, and other stakeholders to facilitate timely claim resolution.

Appoint, coordinate, and manage external experts and consultants in support of claim investigations.

Develop and maintain a thorough understanding of Equipment Breakdown and Commercial Property policy wordings and coverage.

Build and maintain solid relationships with brokers by providing technical expertise, marketing support, and participating in customer and broker site visits.

Collaborate with underwriting, claims, and engineering teams to deliver exceptional customer service and risk management solutions.

Perform loss control inspections of insured risks and jurisdictional inspections; prepare survey and assessment reports (preferred but not required).





5–10 years of experience in commercial property insurance, claims handling, risk engineering, or a related technical field.

Strong verbal and written communication skills, capable of addressing technical and non‑technical audiences.

Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and experience with databases and claims management systems.

Valid driver’s license and willingness to travel across Ontario as required.

or CRM are considered an asset.

Experience in building maintenance, industrial operations, manufacturing, power generation, mechanical systems, or production facility maintenance is an asset.

Technical knowledge of equipment breakdown exposures, boilers and pressure vessels, electrical systems, HVAC systems, or mechanical equipment is an asset.

Knowledge of CSA standards, ASME codes, and National Board requirements is preferred.

Ability to obtain National Board Commission and applicable provincial certifications is preferred.

Hybrid flexible work model.

Competitive vacation package with the option to purchase five extra days off per year.

Employee‑driven programs focused on gender, LGBTQ+, ethnic origins, diversity, and inclusion.

Corporate wellness programs supporting physical and mental health.

Accommodation process in place for employees with disabilities.

📌 Equipment Breakdown Specialist _ Claims Consultant (Toronto)
🏢 Aviva
📍 Toronto