Competition Number: J0726-0785 Position Title: Exams Front Desk Assistant Position Number (Final): 00509101 Vacancy Type: New Position Employee Group: Support Staff - USW Local 2010 Job Category: Administrative Department or Area: Student Records & Services Location: Kingston, Ontario, Canada (On-site) Salary: $48,325.00 - $58,930.00/Year Grade: 05 Hours per Week: 35 Job Type: Term Length of term: 9 months Shift: 7 Monday - Friday Number Of Positions: 1 Date Posted: August 12, 2026 Closing Date: August 26, 2026

COVID 19 On-Campus Requirements

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1, 2022, but the University may reinstate them at any point.

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

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Applicant Guidance & Information

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Disclaimer: As part of the application process at Queen's University, our recruitment system uses Artificial Intelligence (AI),



as defined under the Ontario Employment Standards Act, to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.

Job Summary

A Brief Overview The Exams Front Desk Assistant serves as the first point of contact for the Exams Office, welcoming walk-in visitors and responding to phone and general inquiries. The role also supports day-to-day exams operations by sorting, filing, and distributing exam materials and assisting with a range of administrative tasks.

This position is the first point of contact and resource person for the department, and communicates with students, staff, faculty and the general public. This position screens all incoming calls, answers inquiries, and responds, redirects or escalates accordingly. This position also performs general clerical duties such as scheduling appointments, meetings, and booking rooms, dealing with inbound and outbound mail, and filing.

What you will do

- Acts as resource or contact person for the department including providing information, feedback and support to staff, faculty, students and the public.

- Provides triage and recommends resources as required.

- Provides general office support including mail and courier handling and distribution, scheduling meetings, workshops, presentations and/or information sessions, maintaining administrative calendars, booking rooms, and maintaining inventory of office supplies

- Updates and maintains records.

- Orders, distributes, and monitors all departmental keys and fobs.

- Other duties as required in support of the department and/or unit.

Required Education

- Two-Year Community College Diploma.

Required Experience

- More than 1 year and up to and including 2 years of experience.
- - Experience working at a post-secondary education institution considered an asset.





Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

- Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or work experience.
- Provide information that requires technical or administrative explanation or interpretation.

- Attempts to resolve a difficult or challenging interpersonal situation, or overcome resistance to gain cooperation, before referring to others.

- Manage own work effectively and follows through on commitments, using the available resources.

- May distribute work to deliver objectives on time and to the highest standard and help others access resources to support goal achievement.

- Resolve recurring problems and situations using established procedure and guidelines.

- Bring forward problems, obstacles or challenges to work completion in a timely manner so deadlines continue to be met.

- Break down concrete issues into parts and selects best solution from explicit alternatives and past practices.

- Acknowledge and respect diverse cultural traditions and beliefs.

- Question attitudes, comments and behaviours which are discriminatory and seeks out appropriate resources to remove these from the workplace.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [email protected].

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📌 Exams Front Desk Assistant (Kingston)
🏢 Queen's University
📍 Kingston