Launch your career in customer service with MCI as a Call Center Representative I in Sydney, NSW. Facilitate customer interactions through inbound and outbound calls, ensuring their concerns are addressed promptly.
This entry-level role with MCI offers the chance to support both customer service and sales initiatives. You will engage in solution-based conversations and promote new products while working to resolve customer inquiries effectively. Join a team focused on excellence in customer care.
Key Responsibilities:
• Provide timely responses to customer calls
• Resolve issues efficiently for first-call resolution
• Maintain accurate documentation of each interaction
• Follow scripts and policies during calls
• Attend team meetings and training for ongoing improvement
Requirements:
• Candidates must be at least 18 years old
• High school diploma or equivalent needed
• Strong problem-solving and conflict resolution skills
• Familiarity with Microsoft Office programs
• Ability to multitask in a energetic environment
Bring your communication skills and customer focus to MCI's team in Sydney.
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📌 Sydney Call Center Representative I Position
🏢 MCI
📍 Sydney