Front Desk Care Coordinator

Beaches Therapy Group

Toronto, ON

Full-time / In-person

Salary: CA$45,000 per year

Schedule: Friday – Tuesday, 10:00 a.m. – 6:00 p.m.

Beaches Therapy Group is looking for a warm, organized, and client-focused Front Desk Care Coordinator to join our administrative team.

This is a front desk, in-person position and requires flexibility to work across our clinic locations. The Front Desk Care Coordinator is an important first point of contact for clients and plays a key role in ensuring a smooth and compassionate experience from initial inquiry through booking and ongoing coordination.

You’ll be joining a team-oriented, multidisciplinary team providing mental health and assessment services across our growing practice.

Key Responsibilities

- Provide welcoming and professional front-desk support to clients, families, clinicians, and visitors.
- Respond to client inquiries by phone, email, and website referrals in a timely and compassionate manner.
- Conduct intake and discovery calls, gather relevant information, and help match clients with appropriate therapists.
- Coordinate consultations, first sessions, and ongoing scheduling in Jane.
- Maintain accurate client records, referral lists, charts, and internal documentation.
- Follow up on intake forms, consent forms, referrals, and outstanding client information.
- Support clients with scheduling, rescheduling, cancellations, and general inquiries.
- Assist with direct billing and insurance-related administrative tasks.
- Maintain a welcoming, organized, and professional clinic reception environment.
- Communicate effectively with therapists, the Intake Team Lead, Operations Manager, and other members of the team.
- Identify and escalate complex or high-risk client situations appropriately.




- Support intake and administrative processes across multiple clinic locations.
- Assist with general front-desk and day-to-day clinic administrative responsibilities.

Assessment Centre Responsibilities

Experience with, or a strong interest in learning, psychological and psychoeducational assessment coordination is an important part of this role.

The Front Desk Care Coordinator will support assessment clients through the administrative process, including:

- Triaging assessment inquiries using established procedures.
- Identifying the appropriate starting point for different assessment requests and arranging consultations when required.
- Scheduling intake, testing, and feedback appointments.
- Sending assessment-specific forms and questionnaires.
- Coordinating collateral information and follow-ups.
- Requesting and organizing relevant records.
- Keeping assessment files and documentation up to date in Jane.
- Tracking outstanding paperwork and questionnaires and ensuring files remain on schedule.
- Supporting the administrative close-out of completed assessment files.

What We’re Looking For

- Previous experience in a healthcare, mental health, psychology, medical, or client-service setting.
- Experience with psychological, psychoeducational, or other assessment services is an asset.
- Strong organizational and administrative skills with excellent attention to detail.
- Excellent verbal and written communication skills.
- Warm, professional, and compassionate approach to client interactions.




- Ability to manage multiple priorities in a busy clinic environment.
- Strong follow-through and ability to keep track of outstanding tasks.
- Comfortable learning and working with systems such as Jane, Gmail, Slack, and other administrative platforms.
- Previous experience with Jane is an asset.
- Ability to work independently while collaborating closely with a larger team.
- Flexibility to work across Beaches Therapy Group locations.
- Availability to work Friday through Tuesday, 10:00 a.m.–6:00 p.m.
- Bachelor's degree preferred.

Why Join Beaches Therapy Group?

You’ll be joining a collaborative team committed to providing thoughtful, accessible, and high-quality mental health and assessment services.

This role offers the opportunity to contribute directly to the client experience while working alongside clinicians and administrative leaders across our growing practice.

You’ll also be eligible for our extended health benefits program following the applicable waiting period.

If you are organized, people-focused, compassionate, and enjoy creating structure in a busy clinical environment, we’d love to hear from you.

Beaches Therapy Group

Here we heal. Here we grow.

Pay: From $45,000.00 per year

Application question(s)

- Can you work the days, hours, and clinic locations listed on the job posting?
- Do you have experience working with Jane booking software?
- Do you have previous experience working in a healthcare, mental health, psychology, or client-service setting?
- Do you have previous front-desk or administrative experience?
- Do you have experience working with psychological, psychoeducational, or other assessment services?

If YES, please briefly describe your experience.

Work Location: In person

📌 Front Desk Care Coordinator (Toronto)
🏢 Beaches Therapy Group
📍 Toronto