Capilano University is named after Chief Joe Capilano, an important leader of the Skwxwú7mesh (Squamish) Nation of the Coast Salish Peoples. We respectfully acknowledge that our campuses are located on the territories of the LíỈwat, xʷməθkʷəỷəm (Musqueam), shíshálh (Sechelt), Skwxwú7mesh (Squamish) and SəỈílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

At CapU we are committed to supporting a campus community that is both diverse and inclusive. We believe that diversity within our workforce is essential in creating both an exceptional student, and employee experience. As part of this ongoing commitment, we strive to ensure that our recruitment campaigns are proudly reflective of the community we serve.

We actively seek applications from Indigenous peoples, the 2SLGBTQ+ community, persons with disabilities as well as members of groups that experience discrimination based on race, ethnicity, gender identity, sexual orientation, place of origin, ancestry, and religion as we acknowledge the value each individual brings to the CapU community through their lived experiences.

To help us focus our efforts, we ask all applicants, should they wish, to complete a short anonymous questionnaire. The questionnaire results are not connected to you or your application, and do not form part of the selection process. Simply, the goal of collecting this anonymous data is to better understand our organizational reach, while continuously aiming to improve the diversity of our applicant pool

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Should you require accommodations during the hiring process please reach out to Jeremy Orsted, Manager, Talent Acquisition at [email protected].

Competition Number

JR100134

Position Title

Front Desk Attendant

Employment Group

Support Staff

Position Status

Regular Full time

Position Start Date

September 1, 2026

Position End Date

N/A

Department

Squamish - Short-Term Accommodations

Location

Squamish

Salary Range

23.55 CAD hourly based on 35 hours per week (with increments up to 26.50 CAD)

Summary

The Front Desk Agent is the first point of contact for our guests, ensuring a smooth and welcoming experience from arrival to departure. ‘The Lodges at CapU’ offer comfortable and convenient accommodation for solo travelers, families,



conference attendees, and groups, with diverse and expansive meeting spaces that cater to a variety of events. Guests come to enjoy both our relaxed atmosphere and the natural beauty and outdoor activities right on our doorstep.

The Front Desk Agent will handle guest check-ins and check-outs, manage reservations, respond to inquiries, and provide accurate information about the lodge, meeting facilities, and local attractions. The Agent must always maintain a professional and friendly manner, contributing to efficient front desk operations and an overall positive guest experience.

The Front Desk Agent reports to the Manager, Conference & Guest Operations, and takes direction from the Operations Supervisor.

ILLUSTRATIVE EXAMPLES OF DUTIES

Responsibilities and essential job functions include but are not limited to the following:

- Maintain a consistently positive, professional, and guest-focused demeanor.
- Provide a friendly, informative and professional first point of contact for guests.
- Promptly and courteously handling all telephone and email booking enquiries with aim of converting into a booking.
- Accurately creating, inputting and managing reservations in property management system (PMS).
- Conduct check-in/check-out processes and settle guest accounts proficiently to provide an exceptional customer experience.
- Assist guests regarding onsite facilities and associated directions in an informative and helpful way.
- Provide guest luggage assistance as required.
- Address guest issues or concerns quickly and professionally, ensuring resolution and guest satisfaction or escalating to leadership as needed.
- Share local information pertaining to dining, attractions and dining.

Promoting The

Lodges and Campus amenities such as Routes Eatery when applicable.

- Support smooth daily operations through effective communication and collaboration with Room Attendant Team to ensure accurate room status (vacant, occupied, dirty, clean)



and availability for arriving guests.
- Assist Front Desk Supervisor with daily room assignments and creation of room blocks as necessary.
- Collaborate with other team members and departments to assist with event logistics, accommodation setup, and maintenance coordination.
- Encourage positive guest reviews and repeat stays.
- Ensure the Front Desk and lobby area is presentable and welcoming at all times.
- Follow all outlined company health and safety policies and procedures.
- Completes additional project work (within scope) as assigned by the Manager, Student Housing Services.
- Performs duties related to the qualifications and requirements of the job.

REQUIRED TRAINING AND EXPERIENCE

- Previous hotel experience within a front desk / rooms division role or currently studying a Tourism / Hospitality course

REQUIRED KNOWLEDGE, ABILITIES AND SKILLS

- Fluent in English, both verbal and written.
- Robust interpersonal skills and a high degree of approachability and empathy.
- Excellent intercultural communication skills with the ability to work positively in diverse communities.
- Ability to work both independently and collaboratively as part of a team.
- Strong critical thinking skills and ability to make decisions under pressure.
- Skilled in planning, time management, and attention to detail, particularly regarding programming and events.
- Physically capable of performing manual tasks, including lifting, bending, and standing.
- Ability to work a flexible schedule requiring various shifts, including weekends and holidays.
- Ability to maintain confidentiality in accordance with freedom of information and protection of privacy (FOIPOP) regulations, and deal with sensitive issues with tact and diplomacy.

Additional Details

Shifts will be scheduled Sunday through Saturday between the hours of 8am PT – 10:30pm PT, and will be based on a 35 hour work week. However, your hours may vary and include evenings, weekends, and nonstandard workweeks based on the operational needs of the department. You can learn more about your meal break and rest period entitlements in Article 13 of the Collective Agreement.

Posting Detail Information

Hours of Work Per Week:

35

Pay Group

SS008

Union

MoveUP

Job Open Date

August 13, 2026

Job Close Date

August 20, 2026

📌 Front Desk Attendant (Squamish)
🏢 Capilano University
📍 Squamish