Staff Housing Available | Extended Healthcare | Central Whistler Village Location

Executive Inn at Whistler Village is seeking a welcoming and service-driven Guest Service Agent to join our Front Office team.

Located in the heart of Whistler Village, our boutique hotel offers an excellent opportunity for someone who enjoys working with people and takes pride in creating positive guest experiences. As one of the first and last points of contact for our guests, Guest Service Agents play an important role in delivering professional, personalized service throughout each stay.

Previous hotel experience is an asset but is not required. We are happy to train the right person with a strong customer-service mindset.

Responsibilities

- Welcome guests and complete check-in and check-out procedures accurately and efficiently.
- Provide professional and personalized service throughout the guest experience.
- Assist with reservations, guest accounts, payments and general inquiries.
- Respond to guest requests, concerns and service recovery situations in a professional and solutions-focused manner.
- Provide guests with information and recommendations about Whistler and the surrounding area.
- Answer telephone and electronic inquiries professionally.
- Communicate closely with Housekeeping, Maintenance and hotel leadership to coordinate guest needs and resolve concerns.
- Maintain accurate guest information and Front Office records.
- Maintain a welcoming, organized and skilled Front Desk environment.
- Support hotel safety, security and established Front Office procedures.
- Contribute to a positive team environment and consistently demonstrate Executive Hotels' guest-service standards.
- Perform other related duties as assigned by Front Office and hotel leadership.

Qualifications
- Previous hotel, hospitality or customer-service experience is an asset.




- Strong guest-service and interpersonal skills.
- Excellent written and verbal communication skills.
- Professional, approachable and solutions-focused attitude.
- Strong organizational skills and attention to detail.
- Ability to remain composed and effective in a busy environment.
- Comfortable learning and working with hotel technology and Property Management Systems.
- Reliable and able to work effectively both independently and as part of a team.
- Knowledge of Whistler and the surrounding area is an asset.
- Ability to work a flexible schedule within a 24-hour hotel operation, including evenings, weekends and holidays.

Staff Housing & Benefits
- Staff housing is currently available, subject to continued availability and at an additional cost.
- Extended Healthcare.
- Training provided.
- Central Whistler Village location.
- Opportunities for learning and growth within Executive Hotels & Resorts.

Executive Whistler is entering an exciting period of investment and improvement, including property enhancements and new hotel technology. This is an opportunity to join our team and contribute to the continued development of our guest experience.

Newly hired employees will receive 85% of the posted wage rate for the first six months of employment or until they complete 900 working hours, whichever comes first. After this period, they will receive 100% of the posted rate.

We look forward to welcoming our next Guest Service Agent to the Executive Whistler team.

Job Type: Full-time

Pay: Up to $27.18 per hour

Benefits

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
- Wellness program

Ability to commute/relocate:
- Whistler, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Would you require staff accommodation?

Experience:
- Customer service: 1 year (preferred)

Work Location: In person

📌 Front Desk - Guest Services Agent - Full Time (Whistler)
🏢 Executive The Inn at Whistler Village u0026 Mountain Side Hotel
📍 Whistler