Zen Physiotherapy is looking for an experienced and professional Front Desk Receptionist to join our team at our Burlington clinic.

Position Requirements

- Previous Canadian work experience is required.
- Previous front desk/reception experience at a physiotherapy, rehabilitation, chiropractic, medical, or healthcare clinic is required.
- Excellent customer service and communication skills.
- Skilled and friendly manner when dealing with patients.
- Strong organizational and multitasking abilities.
- Experience answering phones, scheduling appointments, and managing patient inquiries.
- Experience with clinic booking/practice management software is an asset.
- Ability to process payments, handle insurance information, and maintain accurate patient records.
- Strong computer skills, including email and basic Microsoft Office applications.
- Ability to work independently as well as part of a team.
- Reliable, punctual, and professional.

Key Responsibilities
- Greet patients and provide a welcoming front-desk experience.
- Answer incoming phone calls and respond to patient inquiries.
- Schedule, reschedule, and confirm patient appointments.
- Manage patient check-in and check-out.
- Process payments and issue receipts.




- Assist with insurance and billing-related inquiries.
- Maintain accurate patient information and clinic records.
- Communicate effectively with physiotherapists and other clinic staff.
- Maintain a clean, organized, and professional reception area.
- Support the clinic team with general administrative duties.

Qualifications

Mandatory:

- Canadian front desk/administrative experience.
- Experience working at a physiotherapy or medical/healthcare clinic.
- Excellent verbal and written English communication skills.

Preferred:

- Experience with physiotherapy clinic scheduling and billing.
- Knowledge of extended health insurance procedures.
- Additional healthcare administration experience.

Location

Zen Physiotherapy – Burlington, Ontario

How to Apply

Please send your resume and a brief introduction outlining your relevant Canadian healthcare/front-desk experience.

Only candidates with Canadian front desk experience in a physiotherapy, medical, or healthcare clinic will be considered.

Zen Physiotherapy is an equal opportunity employer and welcomes qualified applicants.

Pay: $18.00-$20.00 per hour

Benefits

- On-site parking

Work Location: In person

📌 Front Desk Receptionist (Burlington)
🏢 Zen Physiotherapy
📍 Burlington