About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

Support Experience

Engineering builds the technology that powers Stripe's global support operations. Our engineers create the systems and services that support agents worldwide rely on every day to resolve issues for Stripe's millions of merchants and users — at scale, in real time, and across a growing range of channels and offerings.

The Case Resolution

Platform team owns the core infrastructure and tooling that enables support agents around the world to do their best work. This includes case routing, live channels infrastructure spanning voice and messaging, machine translation, and integrations that connect Stripe's support stack to the platforms agents depend on. We're looking for full-stack engineers who want to make an impact on the tools and infrastructure that power global customer support at scale.

Our team collaborates with many cross-functional teams — from Infrastructure to Product to Operations — to deliver reliable, high-quality systems that support agents and merchants depend on every day. The team is actively expanding its live channels infrastructure to support recent messaging platforms, including in Greater China, requiring collaboration with third-party providers in the region. Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in real time Expand and deepen live channel integrations — including voice, messaging, and emerging platforms — across Stripe's global support operations If you meet these requirements, you are encouraged to apply.

The preferred qualifications are a bonus,



not a requirement. 5+ years of industry software engineering experience ~ Native Mandarin fluency ~ Full-stack engineering experience, with front-end proficiency; React and Ruby are our primary technologies ~ Superb communication skills working with both technical and non-technical stakeholders ~ User empathy and a customer-centric approach to problem solving Experience building or integrating third-party platform APIs, particularly in the communications or customer support tooling space Demonstrated technical leadership on ambiguous, impactful projects gRPC, GraphQL, Docker/Kubernetes, AWS, etc.) This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office). In-office expectations Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; medical, dental, and vision benefits; The application window will remain open for 100 days after the Job Post is published.

Team: Risk & Financial Crimes Office locations: Remote locations: Remote in Canada, Remote in United States Full time #

📌 Full Stack Engineer, Support Experience (Greater China Support) (Toronto)
🏢 Monograph
📍 Toronto