THIS POSITION INCLUDES A BASE-WAGE PLUS PERFORMANCE BONUS.

Clearly outline both your medical experience as well as your leadership experience and what makes you different and the best candidate to consider to lead our organization.

your annual salary expectations for both a base wage and bonus structure.

We are a trusted, growing regional provider of essential medical equipment and supplies with multiple locations in Southern Ontario. Operating across physical retail storefronts and an e-commerce platform, our mission is to empower individuals to improve their daily health, quality of life, and personal well-being.

We are seeking a dynamic, experienced and forward-thinking General Manager to oversee day-to-day retail operations, streamline organizational workflows, and lead our team with integrity, motivation, and empathy.

Operational Efficiency & Business Management

Oversee multi-location storefront operations and online fulfillment processes to ensure high accuracy, efficiency, and client satisfaction.

Refine internal workflows, digital records, and inventory tracking systems to eliminate administrative bottlenecks.

Conduct regular coaching, performance reviews, and team check-ins rooted in clear communication and mutual respect.

Client Experience & Healthcare Service Excellence

Maintain a welcoming, dignified customer experience for individuals seeking life-enhancing medical equipment.





3+ years of progressive leadership experience in retail management, medical equipment/supplies, or healthcare retail operations.

Demonstrated ability to organize systems, manage inventory workflows, and build effective daily procedures.

Flexible Mindset: An empathetic, highly motivating communicator who builds trust, respects diversity, and advocates for employee well-being.

A solid understanding of Ontario employment standards, accessibility regulations (AODA), and human rights principles in the workplace.

Comfortable working with digital business platforms, CRM tools, inventory databases, and point-of-sale systems.

Have a clean criminal record.

Must have a vehicle and be willing to travel to different regional locations on a daily basis (You will still be home nightly)

Must be willing to work within a business which is constantly evolving, growing and changing.

Must understand that some days can be difficult and that this role will require the need to make difficult decisions, deal with complex issues requiring the ability to troubleshoot these challenges to attempt to find solutions and to occassionally be the one required to put out dumpster fires!

Join us to lead a vibrant team dedicated to delivering outstanding healthcare products and services while driving impactful growth! #

📌 General Manager- Medical Retail & Operations (Niagara Falls)
🏢 CPAP One-Stop
📍 Niagara Falls