Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

Here, your work and ideas will contribute to building a flourishing organization.

The Director Fulfillment

Strategy leads the development and execution of strategies that optimize order fulfillment across the supply chain network. This role focuses on improving overall customer fulfillment experience, improving service offering, reducing Cost-To-Serve and supporting scalable growth through network design and fulfillment capabilities improvement. The director collaborates closely with different internal customers from Digital team, PRO team, Corporate and Affiliated stores teams, and key Commercial customers, to ensure seamless integration between fulfillment capabilities, different customer-facing platforms and E2E customer journey, ensuring a high-quality customer experience.

Strategic

Planning &

• Customer experience Develop and implement fulfillment strategies aligned with business objectives and customer expectations. Lead customer order fulfillment strategy and planning, in partnership with internal Customers, including long-range roadmap contribution, annual operating plan and enterprise-level fulfillment/delivery performance tracking. Ensure fulfillment model supports fast, reliable, and cost-effective delivery, in line with customer’s expectations (B2B &

• B2C) Network Design &

• Optimization Build a strong and reliable fulfillment network, including delivery and returns, supporting each of RONA customer channels.



Drive fulfillment channel decisions (Drop Ship, DC, Store) and optimal inventory positioning, improving delivery speed, cost and service offering. Design and continuously improve the fulfillment network, identifying optimal fulfillment locations and delivery flows leveraging the Order Management System. Identify delivery modes, fleet and service coverage gaps and collaborate with Delivery team to find and implement solutions. Operational excellence &

• Performance management Participate in cross-functional performance and P&L; reviews with key stakeholders (Operations, Transportation, Finance, Digital / PRO / Affiliates) to understand current CTS, service levels, provide an update on ongoing initiatives and identify opportunities for improvement. Drive innovation and capabilities in distribution models, last-mile delivery and E2E returns, supporting the different Direct-To-Customer flows. Identify gaps in service offering and fulfillment capabilities, contribute to the analysis, planning, development and implementation of mitigation strategies. Monitor performance against targets and support operations in the identification and resolution of recurring and more complex issues, leveraging data analytics to identify trends and drive continuous improvement. Identify improvement to Direct-To-Customer flows KPIs for fulfillment operations (e.g., Risk Management &

• Compliance Ensure compliance with safety, regulatory,



and sustainability standards are considered in the different systems and processes. Bachelor’s degree in Business Administration (operations management, logistics, supply chain), Engineering, or a related field (required) Postgraduate degree or professional certification designation (an asset) At least 5 years of leadership experience in Digital fulfillment, Customer Delivery or in a strong customer-centric role. (At least 10 years of experience having progressive responsibilities in the areas of distribution, logistics, transportation, demand planning and/or inventory management (required) Experience in the retail industry, within a large-scale national distributor, or a transportation/logistics service provider (required) demonstrated ability to clearly and concisely communicate with all levels of the organization and with every business unit to persuade and lead others in challenging situations Demonstrated ability to assess, deploy, and leverage technology solutions such as warehouse management systems, network modelling, and analytics tools Ability to travel in Canada,15-20% of the time (required) A childcare centre that can accommodate up to 78 children A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations Electric car charging stations Advantages: retirement savings plan, annual bonuses, student incentive program, etc. Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services An employer that’s involved in the community RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status. #

📌 Gestionnaire de planning (f/h) h/f (Boucherville)
🏢 Rona
📍 Boucherville