Why Join Taboo Muskoka? Bonus upon completion of your contract*

$500 for referring fellow team members and earn $ for bringing in business*

Complimentary One-Night Stay (Be Our Guest) - Enjoy a complimentary one-night stay, including breakfast for two, during non-peak periods and subject to availability

Complimentary use of resort amenities, including trails, bikes, beach, pools, and tennis

Staff housing available (located in the town of Gravenhurst – a short 7 km or 5 minutes from the resort)

Shuttle service to and from staff housing and the resort available

Potential for career advancement

Staff (and friends and family) discounts on meals, rooms, and merchandise

Staff appreciation events and activities

Employee recognition programs

*Some conditions apply. Please inquire for details If you're a self-starter, can work under pressure, and have a sense of urgency when it comes to delivering exceptional customer service, keep reading and see if this role is for you!

Taboo Muskoka is seeking qualified and customer-focused Guest Services Agents to join our team in Gravenhurst.

Our Guest Services Agents are very often the very first employee our guests meet. They play a critical role in ensuring our customers are happy and have an exceptional experience. You may think it's only about checking guests in and out, but it's much more than that!

You are the central hub, knowing what is going on around the resort, sharing information, and ensuring guests get what they need, when they need it. And you can't do this alone. You will work closely with your team members, supervisor, and other departments.





Collaboration, teamwork and communication are key! And here's what else.

This is a seasonal, part-time position available to start as soon as possible and continuing into October.

Staff

Housing is available.

Key Responsibilities: Check-in and check-out resort guests and condo unit owners in a timely, friendly, courteous manner to ensure a seamless arrival and departure experience

Perform and complete duties of Front Desk Operations including but not limited to taking/making guest reservations, attending to the switchboard, and operating the Front Desk

Promote and communicate resort and surrounding area information and activities

Assist in resolving guest issues

Answer guest inquiries promptly and in professional and courteous manner

Work and communicate in a positive and cooperative manner with other Taboo Muskoka team members in the Guest Services Department and other resort departments

Complete daily and monthly reporting requirements

Prepare accurate daily pass-along information

Contribute to achieving guest loyalty by exceeding expectations and providing warm, personal service with each interaction

Maintain inventory of vacant rooms, reservations and room assignments





Answer guest inquiries in a timely and accurate manner

Knowledge of resort Health & Safety/Emergency procedures

Other duties as assigned by the Guest Services Manager or Assistant Guest Services Manager Qualifications: Degree or Diploma in Hotel/Resort Management is an asset

Experience in Guest Services is an asset

Experience with OPERA Property Management System (PMS) is an asset

Positive and dynamic personality

Must be computer literate, with experience in Windows, Internet, Excel spreadsheets and email

Able to communicate effectively and professional in English; verbal and written

Fluency in a second language will be considered an asset

Self-motivated, well-organized and detail-orientated

Committed to exceeding guest expectations at all times

Ability to thrive and work in a team environment

Ability to multitask and prioritize workload

Ability to work under pressure Work Arrangement: Indoors, standing at the front desk

Movement throughout the resort property and other departments

Constant standing and walking (approximately 90% of the shift)

Must be able to work flexible hours including early mornings, evenings, weekends and holidays

Must be able to stand throughout an eight-hour shift Compensation: Pay: $18.50 per hour Vacancy Status: New Vacancy Interested?

We encourage you to apply even if you don’t meet every qualification. If you’re the right candidate, we’ll support your growth and help you learn along the way.

Apply today and help us build what’s next.

📌 Guest Services Agent - Taboo Muskoka (Gravenhurst)
🏢 Great Gulf Group
📍 Gravenhurst