Overview

We are looking for a friendly, professional, and customer-focused Part-Time Guest Service Agent/Night Auditor to join our team. This position is primarily for PM and Night Shifts, with weekend availability strongly preferred. The successful candidate will provide excellent guest service while supporting front desk operations, including check-ins, check-outs, reservations, billing, cash handling, and guest requests.

This paid position offers an exciting opportunity to develop your career in the vibrant world of hospitality.

This is a shift-based position in a hotel operating seven days a week and requires flexibility to work evenings, overnight shifts, weekends, and holidays as scheduled.

Responsibilities

- Greet guests warmly upon arrival, check them in efficiently, and handle guest inquiries with professionalism and enthusiasm
- Manage multi-line phone systems to answer questions, make reservations, and provide information about hotel services
- Assist guests with requests such as room changes, local recommendations, or special accommodations to enhance their stay
- Conduct nightly audits of guest accounts to ensure accuracy and resolve discrepancies promptly
- Maintain security by monitoring CCTV surveillance, conducting patrols of public areas, and controlling access points during night shifts
- Prepare detailed shift reports, incident logs,



and guest feedback documentation to ensure seamless communication between shifts
- Support front desk operations by handling reservations, cancellations, and check-outs with a friendly and efficient approach

Skills

- Can communicate effectively with diverse guests from around the world
- Strong customer service skills with a genuine desire to assist and engage guests positively
- Excellent phone etiquette for handling inquiries professionally over multiple lines
- Previous hotel or hospitality experience preferred to understand industry standards and guest expectations
- Familiarity with multi-line phone systems, front desk procedures, and hotel management software is a plus
- Knowledge of guest services best practices to deliver memorable experiences in a fast-paced setting
- Ability to remain calm under pressure while managing multiple tasks during overnight hours

This role is ideal for energetic individuals who thrive in a hospitality setting and are eager to provide outstanding service around the clock. We value diversity and are committed to creating an inclusive environment where every team member can succeed. Join us in delivering exceptional guest experiences while advancing your career in hospitality!

Pay: $17.00 per hour

Work Location: In person

📌 Guest Services Agent/Night Auditor (Sherwood Park)
🏢 Best Western Plus Sherwood Park
📍 Sherwood Park