Specsavers Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week. Relocation support may be available for the successful candidate. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians.

Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations. In Canada, our support office is based in Burnaby, BC.

Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare. What the Clinical Support Team Does Specsavers is a rapidly growing provider of optometry care in Canada, with increasing market share and influence.

As we expand, we are committed to advancing the profession, elevating clinical standards, and partnering with the healthcare system to improve access to high-quality eye care for patients across Canada.

The Clinical

Support team is an essential, field-based function with primary responsibility for executing initiatives that improve clinical and commercial outcomes. Delivering on our organisational purpose requires timely access to care for every patient, enabled by high-performing, productive clinics. It also depends on creating a clear pathway for doctors in optometry to grow their careers—from early practice through to clinical leadership and business ownership within Specsavers.

This is enabled by a strong clinical support function. The Head of Clinical Support is a visible and influential senior leader who has exceptional people leadership skills and can inspire doctors across the network to continually improve the clinical and commercial outcomes they deliver. They are responsible for setting the clinical performance strategy, executing measurable improvements through the CSC team, enabling efficient, high-quality care that expands patient access, growing clinical revenue for optometrists, and strengthening clinical outcomes for patients.

Lead the Clinical Performance strategy: Develop and execute a field support strategy that strengthens clinical productivity, improves patient access to care, and strengthens commercial return for Optometry Partners and Associates.



Lead CSCs fostering a high-performance, growth-oriented culture that delivers on the objectives of the business by ensuring consistent, high-quality support to store teams Build strong partnerships with Optometry and Retail Partners and in-store teams to influence clinical operations, ensuring every location has clear plans for efficiency, capability, and growth. Use data to identify clinical, operational, and commercial opportunities to improve performance across clinic locations - leading and scaling effective change management initiatives to deliver sustainable results.

Partner cross-functionally with Retail Support, Optometry and Opticianry leadership, and broader support teams to successfully deliver initiatives and ensure clinical priorities are embedded. Design and deliver targeted capability-building programs (workshops, clinic visits, and events) that drive measurable performance improvements in patient care, and strengthen Partner and Associate engagement. Own clinical performance outcomes and standards of care: Be accountable for key clinical performance metrics and standards of care delivered to patients, using data and insights to continuously optimize outcomes, improve standards of care, and protect against professional risk.

Engage Optometry Partners: Actively gather and act on feedback from the clinical community, ensuring strategies reflect frontline needs, and lead initiatives to recognize and celebrate clinical excellence. Engage leaders at all levels to build understanding and advocacy for the clinical support agenda, ensuring alignment and effective communication.

Champion

Specsavers’ values, demonstrating credibility, influence, and authentic leadership, while investing in personal and team development. Doctor of Optometry (OD), Bachelor of Optometry, or equivalent qualification. ~10+ years' experience as an Optometrist, Optometry Partner, or clinical leader; alternatively, 5+ years in a corporate clinical support or clinical operations role. ~ Proven senior leadership experience within clinical, healthcare, or multi-site retail environments, with accountability for clinical, operational, and business performance outcomes. ~ Demonstrated success leading,



coaching, and developing high-performing teams across geographically dispersed networks. ~ Experience leading field-based teams and influencing diverse stakeholder groups to achieve strategic objectives. ~ Strong strategic and commercial capability, with the ability to translate vision into actionable plan that drive growth, performance, and patient outcomes. ~ Deep understanding of clinical operations and the key drivers of productivity, efficiency, quality of care, and patient outcomes. ~ Knowledge of, or ability to quickly develop expertise in, Canadian optometry regulations and provincial insurance frameworks. ~ Highly effective relationship builder with the ability to influence, collaborate, and build credibility across all levels of an organization, including senior leadership and Partners. ~ Data-driven decision-maker with the ability to use metrics and insights to identify opportunities, solve problems, and optimize performance. ~ Demonstrated alignment with organizational values, with a commitment to continuous learning, innovation, technology adoption, inclusion, adaptability, resilience, and leadership growth. ~ Ability to foster engagement, build trust, and create a high-performance culture within a fast-paced and evolving environment. Competitive base salary determined based on experience, plus quarterly bonus, profit sharing, and benefits. ~5 weeks of vacation and 1 paid volunteer day per year ~Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day. ~ Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program. ~ Quarterly bonuses, based on your performance. ~ Free parking, access to the building gym, and a fully stocked kitchen with snacks and coffee/tea. ~ On‑site wellness offerings in-office, including RMT and yoga sessions. ~ Team and company social events, including holiday and annual celebrations. ~ Compassionate : We care, support , and help each other ~ Commercial : We treat money wisely and make decisions that are positive for our customers, our partners, our people and for the long term At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home.

We come together in office three days a week to connect, innovate, and keep our culture thriving. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.

📌 Head of Clinical Support - Burnaby, BC
🏢 Specsavers Norge
📍 Burnaby