Take on a leadership role as the Director of Global Fraud Operations at Scotiabank, focusing on production support and resilience in fraud technology services. Ensure operational excellence across diverse platforms.In this strategic role, you will lead over 25 professionals across various global locations including Toronto, Bogotá, Bangalore, and Chennai. Your responsibilities encompass enhancing fraud technology reliability, managing operational risk,



and strategic vendor relationships while ensuring service continuity and performance.Key Responsibilities:Develop operational strategies for expanding global supportLead incident and problem management disciplinesEstablish and monitor reliability metrics and objectivesDrive capacity planning and performance optimizationManage relationships with enterprise support teamsRequirements:10+ years of technology leadership experience in operations5+ years managing multidisciplinary operational teamsComprehensive knowledge of IT Service ManagementCloud experience with Google Cloud or AzureProven expertise in crisis management and communicationElevate the effectiveness of Scotiabank's fraud operations through your commitment to sustainability in production support and operational excellence.#J-18808-Ljbffr

📌 Director, Global Fraud Operations Leadership (Toronto)
🏢 Scotiabank
📍 Toronto