NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role To support effective clinical care by providing an efficient Health Records service to patients, medical and nursing staff. You will ensure patient appointments for outpatient clinics, day cases and inpatient admissions are administered and processed accurately, and that patients' health records remain confidential, are securely stored and are available as and when necessary.

You will also support effective clinical care by providing efficient administrative, clerical and receptionist services. You will maintain electronic and paper-based patient record systems, ensuring confidential, accurate and up-to-date information is recorded. You will maintain patient demographic and administrative data through continual checking and updating of the patient management system.

Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.

Duration, Location, and Working Pattern:

- This is a permanent post working 36 hours
- These hours will be worked Monday, Tuesday, Thursday, Friday 0830-1700 and Wednesday 0830-1530
- Your contractual base will be New Victoria Hospital

Key Responsibilities You will provide an efficient Health Records service to support patient care, ensuring outpatient, day case and inpatient appointments are processed accurately and promptly. You will maintain the confidentiality and security of patient health records, provide administrative, clerical and reception support, and ensure electronic and paper-based patient records are accurate and up to date.



You will also be responsible for maintaining patient demographic and administrative information through regular checking and updating of the patient management system. Knowledge, training, qualifications and/or experience required to do the job:

- National 4 or Level 1 qualification in three subjects, including English, or equivalent.
- General administration and office experience/previous clerical experience is desirable.
- Computer literate with good keyboard skills.
- Previous reception experience is desirable.
- Previous experience of using a Patient Management System is desirable; however, full training will be provided.

What We Offer We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities. As an NHS Scotland employee, you will be entitled to:

- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies

Interested? If you would like to find out more, we would love to hear from you. For An Informal Discussion, Please Contact

Gillian Martin

0141 347 8458

[email protected]





Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

- Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
- Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
- Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool. NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Versatile working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

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