About CalianAt Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we've grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government.We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you're driven by purpose and energized by solving real-world challenges, we want you on our team.Job Type: Full TimePosition OverviewThe Manager, Managed Security Services (SOC) is responsible for the successful delivery of high-quality managed security services in alignment with Statements of Work (SOWs) and service level commitments. This role provides leadership, mentoring, and active coaching to SOC analysts while ensuring exceptional customer outcomes, operational efficiency, and continuous service improvement. The position blends strategic leadership with hands-on technical expertise across SIEM, EDR/XDR, and global security operations in a hybrid environment.ResponsibilitiesLead day-to-day operations of SOC analysts and oversee 24/7/365 monitoring, including MSSP relationshipsDefine, maintain, and improve SOC playbooks, runbooks, SOPs, triage procedures, and knowledge base contentEnforce and manage SLAs, KPIs, and OLAs (e.G., MTTD, MTTR, alert quality)Supervise incident investigations, root cause analysis, and quality assurance reviewsDrive process improvement initiatives to enhance efficiency, scalability, and service valueEnsure accurate resource assignment, workload prioritization, and scheduling aligned to SOWsLead departmental and customer-facing meetings, delivering clear and effective communicationsBuild and maintain strong customer relationships, managing escalations as a trusted partnerCoach, mentor, and develop team members through structured feedback, QA assessments, and performance managementRecognize and reward behaviors that improve customer loyalty and team collaborationSupport new service launches, RFPs/RFQs, customer onboardings, and service performance improvementsPrepare executive-level reporting and briefings on investigations and service metricsRepresent the organization at industry events and begin establishing thought leadershipQualificationsBachelor's degree in Computer Science, Information Security, Engineering, Information Systems,



or equivalent experience7+ years of cybersecurity experience in a SOC, MSSP, or client-focused security environment2+ years leading cybersecurity projects or initiatives with measurable business impactDemonstrated experience managing SOC teams, incident response programs, or MSSP operationsExpert knowledge of SIEM, SOAR, EDR/XDR, IDS/IPS, vulnerability management, and cloud security platformsFamiliarity with Azure and/or GCP security controlsExperience with MITRE ATT&CK, penetration testing methodologies, and incident responseStrong analytical, problem-solving, and communication skillsExperience preparing briefings for senior leadership and customer stakeholdersAdditional RequirementsSecurity certifications preferred (e.G., SANS GIAC/GCIH, EC-Council, CompTIA, CISSP, CISM)Experience with ELK Stack, Windows and *nix systems, and log analysisProgramming Or Scripting Experience PreferredWillingness and demonstrated ability to adopt and effectively use AI toolsQA implementation and oversight experienceAbility to work in a hybrid environment and participate in on-call or escalation support as requiredCompensationSalary Range: $140,000-$150,000VacancyWe have 1 available position for this role.# #SF#AI Usage DisclosureAt Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All evaluations and decisions are made by real people on our recruitment team and hiring managers. All applicants are reviewed and only those chosen for an interview will be contacted by our recruiting team.How we hireOur hiring process is designed to help us get to know you and discover if you are the best fit for our team. It's also an opportunity for you to gauge if a role at Calian is the right fit for you.Throughout the process, we'll share details of the kind of work you'll be doing, the projects you'll be working on, the team you'll be joining,



and what it's like working at Calian. Our biggest tip throughout the process is to just be your authentic self Our commitment to diverse, yet highly specialized solutions require many different skills and abilities. We look for the best talent that can contribute to Calian's success as well as enhance our culture. We encourage you to apply to a role or join our talent community and sign up for job alerts that match your area of expertise and what you are looking for in your next prospect.During the recruiting process, you're encouraged to notify us of any accommodations you may require. We'll be happy to help. We give the same time and consideration to everyone who applies. Here are a few things you can do to ensure your application shines:Do your research on Calian, the department, and team you are looking to join Add a cover letter that explains why you are a good fit for this position Share a portfolio, personal websites, or links to your professional social media In your CV, highlight your key achievements - this is your time to brag Include dates Share the timeline of your experience Stand out by tailoring your resume to each position you apply to Only apply to roles you're genuinely interested in and that align to your experience Be prepared Do your research on Calian, the department, and team you are looking to joinView the responsibilities for the role and find examples that demonstrate how you've completed these in your previous work experience Prepare a list of questions to ask us Dress business casual for your interview (virtual and in person) We assess your skills and fit, you assess our fit for you We keep you updated and share expectations as we make progress in the recruiting cycle Feel free to reach out to your Talent Acquisition Specialist at any time during the hiring process Perks and benefitsFlexible work hoursRobust company-paid benefitsGenerous time off packageA balanced approach to work and lifeStock purchase plan RRSP program*Work from home optionsRelated CareersTier 2 Cybersecurity AnalystHybrid, CANOttawa, ONFull TimeCorporateInformation Systems & Information Technology Network AdministratorOttawa, ONFull TimeCorporateInformation Systems & Information Technology Senior Workplace Technology SpecialistOttawa, ONFull TimeCorporateInformation Systems & Information Technology

📌 Manager, Security Operations Center - $140,000 - $150,000 A Year (Ottawa)
🏢 Calian
📍 Ottawa