What can you expect?

Front Desk

Agents provide an outstanding guest experience by creating a warm, welcoming, and professional environment. In this key guest service role, they ensure guests needs and expectations are met by answering their questions and solving problems efficiently. This job might be right for you if you think you would really enjoy: Providing quality guest service.

Assisting guests with all aspects of reservations in a knowledgeable manner; requires thorough understanding of Sunshine Village’s services and products.

Dealing with challenging guest situations in a friendly and professional manner; this includes using the switchboard and dispatch in the event of emergencies.

Completing accurate, daily cash-outs.

Maintaining public areas in and around the hotel as required.

Other duties as assigned including cross-departmental utilization in night audit, concierge, and janitorial departments.

And you have: Passion for providing excellent guest service.

Previous hotel and/or guest service experience.





Previous cash handling and computer experience with highly proficient skills.

Positive attitude, excellent communication, organizational, and time management skills.

A physically demanding position that requires standing for long periods of time and some heavy lifting.

Current First Aid and CPR preferred.

Additional Considerations: Employees must always be of a sound mind, exhibit valuable judgment, and report to work fit for duty.

This position requires the ability to stand for long periods of time, occasional heavy lifting, and good mobility in an upper alpine environment.

Some required uniform pieces are provided. Candidates must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions of an indoor role at a ski area. This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.

📌 Hotel Front Desk Agent (Village) - Summer 2026 (Immediate start)
🏢 Sunshine Village
📍 Banff