Union/Affiliation: C.U.P.E. Local 3338

Pay range: $1,137.39 to $1,287.46 bi-weekly

SFU Department Descr: Residence & Housing

Position Grade: 6

# of openings: 1

Biweekly Hours: 42

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

SFU's Residence and Housing department is an integral part of SFU's academic and educational programs and services. The unit supports the academic mission of SFU and Student Services by creating purposeful and intentional communities that emphasize academic support, success, and leadership development through programs and services.

Providing market priced living and learning environments that are safe, clean, sustainable, attractive, well maintained, comfortable and welcoming. Ensuring financial stability, service viability, and effective management and administration of the operations. Providing updated technology and data driven services that meet the needs of Residence and Housing students and users in a responsive, timely, courteous, efficient and effective manner.

About The Role

Acts as the first point of reference for all clients to provide high levels of customer service related to residence living and guest accommodations. In accordance with university policies and department procedures, responds to inquiries and problems regarding student and guest concerns, applications, reservations, maintenance requests, payments, lost keys, mail and room selections. Receives and processes payments for all services and materials supplied through Residence & Housing and is responsible for maintaining accurate student and guest records.





Qualifications

High school graduation and training of moderate duration (equivalent to one semester) in word-processing and database applications, and in office practices. 3 years of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

- Excellent interpersonal and customer service skills.
- Teamwork.
- Excellent analytical reasoning, good judgment, problem solving, and organizational skills.
- Ability to prioritize work, multitask and work in a fast paced environment.
- Excellent communication (oral and written) skills.

What We Offer At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, qualified growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

- 3 weeks’ vacation (prorated for the first year)
- Hybrid-work program for eligible positions
- Employer paid defined benefit pension plan
- On-campus tuition waiver for employees and their immediate family members
- Funding for professional development expenses*
- And more!
- Prorated for part-time employees

Additional Information For external candidates, the starting salary is the first step of the salary range. Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact [email protected].

📌 Housing Services Associate (Burnaby)
🏢 Simon Fraser University
📍 Burnaby