Summary: To direct and assist guests and employees with communication needs in accordance with Omni standards

Responsibilities

- Answer incoming telephone calls to the hotel efficiently and courteously.

- Direct phone calls and messages to appropriate personnel or guests.

- Assist all guests and employees.

- Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.

- Recording and making wake-up calls.

- Receiving and sending emails as needed, as well as operating switchboard and two-way radio.

Requirements

- Computer skills required.

- Must have the ability to work alone, with others, and remain at workstation for entirety of shift.

- Must be able to work a adaptable schedule including weekends and holidays.

- Must have customer service experience with excellent written and especially verbal communication skills.

- Must be able to sit for extended periods of time.

📌 Information Technology - Desk Agent (Toronto)
🏢 Omni Hotels u0026 Resorts
📍 Toronto