JOIN OUR TEAM The Information Technology Specialist is responsible for managing and executing everyday operations in the IT Department. They are also responsible for troubleshooting computer problems.

ABOUT DON ANDERSON HAULAGE LTD.

Don Anderson Haulage prides itself on providing exceptional service in multiple resource sectors. Our in-house project management team, in collaboration with the countless talented logistics managers, provides seamless journeys from Point A to Point B. With specialists in Energy, Oil and Gas, Chemical, Infrastructure, and Mining, Don Anderson Haulage delivers an unmatched heavy haul experience.

KEY RESPONSIBILITIES

- Provides support through the helpdesk and escalates issues, as required
- Primarily provides phone and email support to end-users on software and hardware-related issues; provides in-person support, as required
- In conjunction with the IT Manager, provides ongoing maintenance of all workstations (e.g. patches, updates)
- Maintains the configuration of workstations to ensure network security
- In conjunction with the IT Manager, administers and supports client control software
- Maintains records of upgrades, updates, maintenance and repairs of each workstation
- In conjunction with the IT Manager, troubleshoots network connectivity outages
- In conjunction with the IT Manager, liaises with Internet Service Provider (ISP) to re-establish Internet connection when required
- Maintains records of upgrades, updates, maintenance, repairs and ISP service outages
- Troubleshoot issues of company-owned mobile devices
- Monitors helpdesk phone and email, maintains helpdesk software
- Creates and maintains documentation and a detailed understanding of all system issues




- Troubleshoots phone issues related to traditional PBX and VoIP phone systems

QUALIFICATIONS

- In-depth knowledge of an academic or technical discipline normally acquired through courses leading to a relevant undergraduate degree or equivalent experience in the computer/technology field
- 1 to 3 years of directly related work experience
- Working experience in a Windows server-based network setting
- Working knowledge of all client-based Windows versions, Mac OSX, and Microsoft 365
- Working knowledge of Apple iOS, Android OS
- Proven hardware and software troubleshooting skills
- Detail-oriented, with excellent organizational and analytical skills
- Creative problem-solving and logistical skills
- Ability to work independently and as part of a team

Note: Will be required to travel occasionally to other sites.

We thank you for your interest. Only those selected for an interview will be contacted.

Don Anderson Haulage Limited is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

DAH will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Pay: $50,000.00-$70,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Information Technology Specialist (Whitchurch-Stouffville)
🏢 Don Anderson Haulage
📍 Whitchurch-Stouffville