IT Solutions Specialist

Full-Time | Permanent | Hybrid

Location: Thornhill, ON

Employment Type: Full-Time, Permanent

Work Arrangement: Hybrid

Probationary Period: Applicable

About Universal Logistics

Universal Logistics Inc., a family owned and operated business established over 70 years ago, is a service provider in the logistics industry. We offer innovative logistics solutions and strive to deliver a superior client service experience by investing in the education, training and career development of our employees.

About the Role

We are looking for an experienced and motivated IT Solutions Specialist to join our IT Solutions team.

This is a hands-on position supporting our users, systems, applications, infrastructure, and day-to-day technology operations. The successful candidate will play an important role in ensuring our employees have reliable, secure, and effective technology to support their work.

We are looking for more than someone with strong technical skills. The ideal candidate is a problem solver, communicator, and team player who takes ownership of issues, works collaboratively, communicates proactively, and is comfortable supporting both technical and non-technical users.

This is an excellent opportunity for an IT professional who enjoys variety, troubleshooting, learning recent technologies, and working closely with users and business teams.

Key Responsibilities

IT Support & Troubleshooting

- Provide hands-on technical support to users both remotely and in person.
- Install, configure, maintain, and troubleshoot computers, laptops, peripherals, operating systems, and applications.
- Diagnose and resolve hardware, software, network, and system issues.
- Troubleshoot printers, mobile devices, monitors, docking stations, and other IT equipment.
- Set up and troubleshoot company mobile phones and devices.
- Create, configure, and maintain user accounts and profiles.
- Assist with password, access, and permissions-related issues.
- Respond to IT support requests within established service expectations.
- Manage and prioritize multiple support requests based on urgency, business impact, and available resources.
- Follow issues through to resolution or escalate to appropriate internal or external resources when required.

Systems, Network & Infrastructure





- Monitor and maintain computer systems and networks.
- Assist with Windows-based infrastructure and server environments.
- Support Microsoft 365 and other business applications.
- Assist with system upgrades, hardware replacements, and technology deployments.
- Test and evaluate current hardware, software, applications, and technologies.
- Participate in the implementation and rollout of new systems and applications.
- Assist with IT security-related activities and incident response.

Application & Database Support

- Provide application-oriented technical support for business applications.
- Support development, training, testing, and production environments.
- Assist with application-related database administration and troubleshooting.
- Investigate application performance and database-related issues.
- Support data integrity and system reliability.
- Analyze system requirements, transactions, and data volumes as required.

Excel, Reporting & Automation

- Create and maintain reports using Microsoft Excel.
- Work with advanced Excel functions and data analysis.
- Create, maintain, and troubleshoot Excel VBA macros and automation.
- Assist users and departments with reporting and data-related requirements.

Documentation & Training

- Create and maintain technical and procedural documentation.
- Document troubleshooting procedures, solutions, and system information.
- Prepare technical and operational reports.
- Conduct training sessions and workshops for end users.
- Explain technical concepts and procedures clearly to non-technical users.

What We’re Looking For

We are looking for an IT professional who combines technical capability with strong interpersonal and problem-solving skills.

Technical Skills & Experience

- Post-secondary education in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Experience in an IT support, IT specialist, systems support, or similar role.




- Strong Windows desktop troubleshooting experience.
- Strong hardware and software troubleshooting skills.
- Working knowledge of computer networking and troubleshooting.
- Experience with Microsoft 365 and Microsoft Office applications.
- Advanced Microsoft Excel skills.
- Experience creating or working with Excel VBA/macros.
- Experience with user account and access administration.
- Experience supporting business applications.
- Experience working with databases or application-oriented database support.

Assets

Experience with any of the following would be considered an asset:

- Windows Server
- Linux
- Active Directory
- Microsoft 365 administration
- Exchange
- Networking infrastructure
- FileMaker
- SQL/database technologies
- PowerShell or scripting
- IT security and endpoint protection
- Mobile device management

What You Can Expect
- A varied and hands-on IT role.
- Exposure to a broad range of technologies, systems, and business applications.
- Opportunities to learn and develop your technical skills.
- A collaborative IT environment.
- The opportunity to work directly with users and business teams.
- A hybrid work arrangement.
- A role where your technical knowledge and ideas can make a direct impact.

Why Join Our IT Solutions Team?

This position is well suited to an IT professional who enjoys solving problems rather than simply closing tickets.

You will have the opportunity to work across different areas of IT, support a diverse user environment, participate in technology initiatives, and contribute to improvements that directly support the organization.

We value people who take ownership, communicate openly, support their colleagues, and continuously look for better ways to solve problems.

How to Apply

If you are an IT qualified who enjoys troubleshooting, learning, helping users, and working collaboratively as part of a team, we would like to hear from you.

Please submit your resume and a brief summary of your relevant experience.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Additional details regarding compensation, advantages, working hours, and the hybrid work arrangement will be discussed with candidates during the recruitment process.

📌 Information Technology Solutions Specialist (North York)
🏢 Universal Logistics
📍 North York