Location: Scarborough - 2 weeks training onsite and then Hybrid work model – 3 days onsite per week

Contract Duration: 6 months (Possibility of extension for 12-24 months based on performance)

Schedule Hours: Monday-Friday – Either 9:30 am 5:30 pm or 10:30-6:30 pm, late shift coverage required on a rotation basis every 6 weeks - 12 pm - 8 pm shift

Business group: CS&S; Technical Support Help Desk

Rate: $27/Hour

Typical Day in Role

- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
- Troubleshooting customer concerns over inbound phone calls
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Must Haves

- Fluency in English mandatory (if SPA or FRE - bonus)
- Knowledge of computer software, such as configuration management software,



desktop communications software, and operating system software.
- 2-3 Years Customer Service Experience
- 2-3 years of browser troubleshooting practices

Nice to Have

- Previous Help Desk or Contact Center experience
- Technical Help Desk Experience

Education

College/University in related field preferred but not required

Best vs Avg Candidate

Robust technical helpdesk experience with strong language proficiency.

Interview Process

1 round of interview over video conference – 30 minutes

For suitable candidates: Manager will send out technical assessment test to be completed within 24 hours after receiving once interview is completed.

Our financial services client is seeking a Help Desk Specialist to provide technical assistance and troubleshoot computer software and hardware issues using help desk support and browser troubleshooting practices- 41367

Disclaimer

Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.

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📌 Help Desk Specialist to provide technical assistance and troubleshoot computer software and hardware issues using help desk support and browser troubleshooting practices- 41367 (Toronto)
🏢 S.i. Systems
📍 Toronto