About Delta Intelligent Building Technologies Canada Inc formerly known as Delta Controls Delta Intelligent Building Technologies Canada Inc a subsidiary of Delta Electronics is a leading building controls manufacturer with over 300 partners in more than 80 countries For over three decades we have provided cutting-edge building automation solutions for commercial healthcare education and leisure facilities We delivered the worlds first fully integrated BACnet building solution for HVAC lighting and access control Job Summary Reporting to the Director of Information Technology the IT Help Desk Support II is the senior member of the help desk team The role is responsible for front line and escalated end user support administration of the IT service management platform and the day to day quality consistency and service levels of the help desk function Duties and Responsibilities Tier 1 and Tier 2 end user support across desktops laptops mobile devices printers meeting room technology and core business applicationsAct as escalation point for junior help desk staff before issues are passed to the infrastructure teamUser onboarding and offboarding including account creation access provisioning hardware issues and hardware returnEndpoint imaging deployment patching and lifecycle replacementActive Directory account group and permission administration and Microsoft 365 license assignmentAdministration of Jira Service Management including request types queues workflows automation forms and knowledge baseDefinition monitoring and reporting help desk service levels and performance metricsIT asset record maintenance through the full lifecycle from procurement to disposalDay to day workload coordination and ticket quality review for the help desk teamCoaching mentoring and knowledge transfer to junior help desk staffBuild and maintain process and knowledge base documentationRoot cause identification and elimination of recurring incidentsIdentification of automation and self service opportunities with recommendations to the Director of Information TechnologyApplication of IT policy and ISO 27001 controls in daily support activity including support for access reviews asset audits and audit evidence collectionResponding to end user reported security incidents and escalating in line with the incident response processPerform other duties within IT as requiredRequired Skills and Abilities Advanced knowledge of Windows desktop operating systems Microsoft 365 and endpoint managementAdvanced knowledge of Active Directory account group and permission administrationWorking knowledge of networking fundamentals including DNS DHCP VPN and wireless troubleshootingHands on experience configuring and administering an IT service management platform Jira Service Management or similar not solely working tickets within onePractical experience with service level agreements ticket metrics and service reportingAbility to set direction and hold a consistent standard with peers without formal reporting authorityClear written communication and consistent documentation practiceMinimum Qualifications and Experience Degree or Diploma specializing in Information Technology BCIT Computer Information Systems Administration CISA or equivalent preferredMinimum two years of post diploma experience in help desk service desk or desktop supportWork Location Hybrid Currently 3 days a week subject to change City Surrey Type Full time Permanent Salary 73000 90000 This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations Actual compensation may vary outside this range and is dependent on various factors Why Work for Us We provide fantastic opportunities to individuals passionate about business and technology Delta Electronics products are the most energy efficient power products in the industry and our company is perfect for those who want to create design and build sustainable solutions using massively scalable big data architecture with a strong focus on building automation Here are some of the Delta perks youll receive from day 1 Employee & safety centric culture with the possibility of remote workFlexible hours and scheduling availableCompetitive total compensation along with generous vacation allowancesThree weeks of vacationIn house & external training provided along with education support and opportunities for growthCompany funded annual personal development budgetFinancial benefits & planning such as group RRSP & company matchEmployer paid premiums for extended healthcare and family focused benefits health vision and dentalTravel insurance coverage and access to the Employee Assistance Program EAPWellness onsite fitness center & company reimbursement for personal gym membershipsInternal Recognition & Service AwardsEmployee Referral bonusesTransit accessible with free onsite parkingRegular company events such as Food Truck Fridays Lunch & Learn and other planned activities

📌 IT Help Desk Support II (Canada)
🏢 Delta Controls
📍 Canada