IT Help Desk Technician – Banking Trade Floor Support Role Summary

Role Summary

Provide first-line IT support to banking and trading-floor users in a high-pressure, business-critical environment. Troubleshoot and resolve issues related to Windows desktops/laptops, hardware, applications, virtualization, IP networking, DNS, and collaboration tools such as Microsoft Teams, Webex, and Zoom.

The role requires strong technical troubleshooting, customer service, incident ownership, and the ability to work rotational and night shifts.

Key Responsibilities

- Provide first-line/on-call IT support to trade-floor users.
- Troubleshoot and resolve desktop, laptop, hardware, application, connectivity, and collaboration-tool issues.
- Support Windows-based systems, peripherals, monitors, and end-user computing environments.
- Troubleshoot basic IP networking, DNS, DHCP, and connectivity issues.
- Provide first-level support for virtualization/VDI environments.
- Support Microsoft Teams, Webex, Zoom, and related audio/video devices.
- Log, update, prioritize, and track incidents using ServiceNow.
- Use SCCM/Microsoft Configuration Manager for software deployment, inventory, and endpoint troubleshooting.
- Perform basic Active Directory tasks such as account unlocks, password resets, and user/group troubleshooting.




- Escalate complex incidents to the appropriate infrastructure, network, server, or application teams.
- Maintain ownership of incidents through resolution and ensure proper documentation.
- Work rotational, evening, night, weekend, and on-call shifts as required.

Required Skills & Experience
- Hands-on experience in IT Help Desk, Service Desk, or Desktop Support.
- Solid knowledge of Windows 10/11 and computer hardware.
- Experience with ServiceNow, SCCM/Microsoft Configuration Manager, and Active Directory.
- Working knowledge of TCP/IP, IP addressing, DNS, DHCP, and basic network troubleshooting.
- Basic understanding of virtualization/VDI technologies.
- Experience supporting Microsoft Teams, Webex, Zoom, and related peripherals.
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and professional communication skills.
- Ability to work effectively under pressure in a banking/trading-floor environment.
- Willingness to work rotational and night shifts.

Preferred Experience
- Previous experience supporting banking, financial services, or trading-floor environments.
- Experience with VMware, Citrix, or other VDI technologies.
- ITIL/ITSM knowledge.
- Experience supporting business-critical or executive users.

📌 IT Help Desk Technician – Banking Trade Floor Support (Montreal)
🏢 Anone
📍 Montreal