About De Havilland Aircraft of Canada De Havilland Aircraft of Canada Limited (DHC) is one of Canada's most recognized aerospace companies, with a proud legacy of designing and manufacturing world-class aircraft since 1928. Headquartered in Calgary, Alberta, DHC employs approximately 2,400 people across British Columbia, Alberta, Ontario, and international markets.

For nearly a century, we've built aircraft renowned for their durability, versatility, and performance, connecting communities and supporting commercial, regional, and remote operations around the world. Today, DHC is a full-service aerospace company providing aircraft design, manufacturing, maintenance, repair, and overhaul (MRO), supported by a team dedicated to quality, innovation, and excellence.

Are you ready to help build the future of Canadian aviation? If you take pride in precision craftsmanship and want to see your work take flight around the world, join De Havilland Canada. Your skills will help build world-class aircraft, including products like the Canadair 515 waterbomber, supporting missions that protect lives, strengthen communities, and safeguard natural landscapes around the world.

Profile The IT Service Center Analyst is the front facing representative for De Havilland of Canada IT, participating in the daily activities related to operations and delivery of IT Services. The critical influence of this role is in ensuring the timely response and resolution to user requests, as well as responding to single and multiple users’ incidents with the appropriate level of urgency and care.

Core Responsibilities: Provides the first level technical support Fleet business users through our primary methods of contact (Phones, Self Serve, Deskside support) Manages workload in accordance with defined KPI and SLA measurements Execute Access Management activities (Account MACD)



Build and revise process workflows based on changing needs of the environment and services offered by IT Be the central point of coordination for Resolution of complex end user issues. Works closely with internal IT partners at De Havilland in “Transition to Operations” guidance and core content requirements for Service Desk support Must be innovative in identifying means to improve IT service quality within established boundaries.

Characteristics for Successful Performance: Builds and cultivates mutually beneficial relationships with team members and leaders, building strong external networks with people in the industry or profession. Creates an environment encouraging the open exchange of information and viewpoints. Applies self-management techniques to include: acting with integrity, demonstrating adaptability, setting personal development goals, and working efficiently.

Ability to quickly comprehend the functions and capabilities of new technologies Strong oral and written communication/presentation skills, effectively communicating technical issues. Strong problem solving and troubleshooting skills Ability to work independently, or as part of a team Required Professional Qualifications and Education: Bachelor’s degree in computer science, engineering, business or another relevant field combination of education and real-world experience Typically, has 2 - 5 years of IT work experience in various user facing roles 5 years of experience working in a Service Desk including support for desktop support, customer service and/or production support in multi-platform environments.

Microsoft

Office and O365 Apple &





- Android product management Windows 11 image management MS Teams Active Director Citrix and VM configuration Proficient troubleshooting VPN technologies In-Tune &
- SCCM MS Teams Meeting room &
- AV technology Previous experience in developing knowledge base articles, quick reference guides and self-help content for users.

Why Join De Havilland

Canada?

At DHC, you'll do more than build aircraft—you'll help connect people, strengthen communities, and shape the future of aviation.

Join a team-oriented team that has manufactured more than 5,600 aircraft, including some of the world's most respected turboprop platforms. Our modern manufacturing facilities provide opportunities to learn, grow, and build a rewarding career alongside talented professionals who are passionate about aerospace.

What We Offer Competitive compensation

Paid vacation

Comprehensive health, dental, vision, and paramedical benefits

Life insurance

RRSP/DPSP retirement savings program

Employee &

- Family Assistance Program (EFAP)

Ongoing learning, development, and career growth opportunities Our Commitment

At De Havilland Canada, the safety of our employees, customers, and communities is our highest priority. We are committed to maintaining a safe, inclusive, and respectful workplace where everyone has the opportunity to succeed. Employees are expected to follow all Health &

- Safety policies, use required personal protective equipment (PPE), and be able to safely perform the physical requirements of their role. As an equal opportunity employer, we welcome applications from all qualified candidates and provide accommodations throughout the recruitment process upon request. Employment offers are conditional upon the successful completion of applicable background checks, which may include verification of work eligibility, employment history, education, professional references, and criminal record checks where required.

📌 IT Service Centre Analyst - 6 months term (Calgary)
🏢 De Haviland Aircraft of Canada
📍 Calgary