Job Summary

We are seeking a dynamic and motivated IT Support Technician to join our technology team! In this role, you will be the frontline hero for technical support, ensuring seamless operation of computer systems, networks, and software for our organization. Your energetic approach will help resolve technical issues swiftly and efficiently, empowering our staff to work at their best.

This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business operations.

Responsibilities

- Provide expert technical support to end-users via help desk tickets, phone, or in person, addressing issues related to hardware, software, operating systems, and network connectivity.
- Troubleshoot and resolve problems with Windows, macOS, Linux operating systems, and software applications such as Microsoft Office.
- Manage computer hardware including desktops, laptops, printers, and peripherals to ensure optimal performance.
- Configure and maintain network components such as LAN (Local Area Network), firewall settings, VPN (Virtual Private Network), and wireless access points to secure and optimize connectivity.
- Assist with software troubleshooting and deployment using tools like ServiceNow, Jira, BMC Remedy, ensuring timely resolution of incidents.
- Support the setup and maintenance of computer networking infrastructure to ensure reliable communication across the organization.




- Document issues, resolutions, and system configurations accurately within ticketing systems for future reference and continuous improvement.

Requirements

- Proven experience in IT support or desktop support roles with a strong understanding of operating systems including Windows, macOS, and Linux.
- Familiarity with computer networking concepts such as LAN setup, firewalls, VPNs, and troubleshooting network connectivity issues.
- Hands-on experience with hardware troubleshooting and repair for desktops and laptops.
- Knowledge of help desk ticketing systems like ServiceNow or BMC Remedy is highly desirable.
- Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
- Ability to troubleshoot software issues related to Microsoft Office suite and other common enterprise applications.
- Experience supporting remote users via VPN connections or remote desktop tools is a plus.
- Basic understanding of security protocols including firewall management and network security best practices.

Join us as an IT Support Technician and become a vital part of our tech-driven team! Your proactive attitude will help keep our systems running smoothly while providing exceptional service that makes a difference every day.

Pay: $150.00-$180.00 per day

Benefits

- Casual dress
- Adaptable schedule

Work Location: Remote

📌 IT Support Technician (Canada)
🏢 KPC IT Services
📍 Canada