Position: Investigations & Complaints Case ManagerCompany: College of Audiologists and Speech-Language Pathologists of Ontario Type: 1 Full-Time Permanent Position Location: Remote, with one in-office workday per month – 175 Bloor Street East, North Tower, Suite 601, Toronto, Ontario About CASLPOThe number one priority for CASLPO is ensuring the public receives safe, effective, and ethical care from all audiologists and speech-language pathologists across Ontario. We work with the public, registrants, and the broader health community to ensure quality regulation.Our mission is to protect the public and instill confidence and trust by ensuring audiologists and speech-language pathologists are competent, ethical, and accountable.The Right FitWe believe the kind of person you are matters. CASLPO fosters a culture of respect and care, and we look for team members who will thrive in this environment. We consider both your potential and how you will fit with our team when hiring.You will succeed here if you are an:Excellent Communicator – Collaborates confidently with internal teams, external partners, complainants, Board and committees, and the public. Your verbal style is clear, reassuring, positive, and professional.Seasoned Writer – Produces written decisions and reports quickly, accurately, and effectively.Independent – Self-motivated, well-organized, and able to prioritize conflicting tasks and deadlines. The PositionThe Investigations & Complaints Case Manager plays a vital role at CASLPO, ensuring complaints, reports, and inquiries are handled thoroughly, fairly, and in line with regulatory standards.You will oversee the full lifecycle of cases within the Skilled Conduct department—from intake through resolution—ensuring compliance with established procedures and the efficient preparation and presentation of cases to the Inquiries, Complaints, and Reports Committee (ICRC).



Position Package$70,000–$90,000 depending on experienceComprehensive benefits including vision and life insurancePension plan participation3 weeks paid vacationAdditional paid vacation days between December 24 and January 1Paid professional development Your ResponsibilitiesCase ManagementManage complaints and reports from intake to completion, efficiently and in accordance with legislative requirementsAnalyze files to determine required information and next stepsCommunicate and work with external providers including legal counsel, external investigators, mediators, and expertsProvide information to parties regarding investigation and resolution processes (e.G., members of the public, complainants, registrants, legal counsel, investigators, mediators, and experts)Prepare case memoranda and present cases to the ICRCDraft decisions for the ICRCIssue decisions to parties, schedule oral cautions, track completion of continuing education and remediation programs. Coordinate with external program providers, and update the public registerTrack action outcomes of committee meetings and ensure appropriate follow-upAdminister Health Professions Appeal and Review Board (HPARB) processes, including liaising with HPARB, submitting requested documentation, and attending case conferences and review meetingsAssist with preparation of reports (e.G., Board reports, annual reports) and maintain electronic case filesEnsure case tracking is up to date, monitor deadlines, and oversee case progressionRegistrant and Public SupportDemonstrate sound knowledge of the College’s complaints, reports, and discipline processesRespond to inquiries and requests from complainants, registrants, consultants, legal counsel, investigators, mediators, and expertsAssist the Director of Professional Conduct with public and registrant education materials regarding complaints, reports,



and discipline processes Ideal CandidateAbility to analyze information and provide solutions to variable and complex problemsUniversity or college degree/diplomaMinimum of three (3) years of experience in a similar role, or a combination of experience and post-graduate education relevant to the role. Experience in the regulatory and/or government sector is an assetAdvanced proficiency in Microsoft Office Suite (e.G., Word, Excel) and strong familiarity with digital, online, and virtual platformsAbility to communicate complex issues clearly and conciselyExceptional initiative, critical thinking, and sound judgmentAdaptable, flexible, and able to pivot between tasks as priorities changeOutstanding verbal, written, interpersonal, and analytical communication skillsProven track record of streamlining work and creating efficienciesSuperior organizational skills, attention to detail, and ability to meet tight deadlinesCreative and proactive, maintaining high standards of ethical conduct and integrityDemonstrates tact and diplomacy in interactions with the public, registrants, committee members, and other partiesCollaborative, both with colleagues in the Conduct Department as well as with all members of the CASLPO Team CASLPO is an equal opportunity employer. We encourage all qualified individuals, including those who identify as part of equity-seeking groups (e.G., LGBTQS+), to apply.We are committed to a barrier-free, equitable, and inclusive recruitment process and workplace. Our goal is to ensure the College’s Board and staff reflect the diversity of the community. How to ApplyPlease submit your resume to: Katherine Taylor – [email protected] is committed to fair and inclusive employment practices. On request, we provide accommodation for applicants with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.We thank all applicants for their interest; however, only those selected for an interview will be contacted.

📌 Investigations & Complaints Case Manager - C$70,000 - C$90,000 A Year (Oshawa)
🏢 College of Audiologists and Speech Language Pathologists of Ontario
📍 Oshawa