Mail Clerk

Looking for an opportunity to be part of a dynamic team and contribute to meaningful business operations? Join a respected organization in the insurance sector where your attention to detail, problem-solving abilities, and commitment to service will help deliver an exceptional experience to customers and internal partners.

What is in it for you:

- Hourly salary of $17.60.
- Contract duration: 4 months.
- Monday to Friday, from 8:00 am to 4:00 pm.
- Location: in office position in Waterloo, Ontario.

Responsibilities:

- Receive, sort, and distribute incoming mail and courier deliveries in a timely manner.
- Process outgoing mail and courier shipments accurately and within required timelines for customers and advisors.
- Handle and distribute cheques, contracts, and statements accurately to internal and external customers.
- Use web-based systems and internal mainframe systems to obtain client information and mailing instructions.
- Maintain email inboxes and respond to email inquiries, scanning requests, and print requests in a timely and accurate manner.
- Conduct investigations to obtain updated addresses for customers.
- Investigate and resolve inquiries.
- Assist with ad hoc projects as required.
- Provide excellent customer service to internal partners.
- Communicate with customers, employees, and other individuals to answer questions,



provide information, and address concerns.
- Answer telephone calls, direct calls, and take messages.
- Compile, copy, sort, and file records related to office activities and business transactions.
- Compute, record, and proofread data and other information, including records and reports.
- Maintain and update filing, inventory, mailing, and database systems.

What you will need to succeed:

- High school diploma or GED required.
- 5+ years of customer service or data entry related work experience.
- Ability to meet the physical requirements of the role, including lifting up to 50 lbs.
- Demonstrated accuracy and attention to detail to prevent privacy incidents.
- Proficiency with Microsoft Outlook, Teams, Word, and Excel.
- Ability to use computer applications and work with web-based systems and internal databases.
- Ability to organize and maintain confidential information.
- Ability to work independently and effectively manage time.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

📌 Mail Clerk (Waterloo)
🏢 Recrute Action
📍 Waterloo