We are currently seeking an experienced, professional Medical Office Receptionist / Medical Office Administrator to join our busy family medicine practice on a maternity leave contract.

Our receptionist plays an important role in setting the tone for each patient's experience. We strive to provide compassionate, high-quality medical care in a qualified, respectful, and patient-centred environment.

Responsibilities

- Greet and assist patients in a professional and compassionate manner
- Answer and manage a busy telephone line and respond to patient inquiries
- Schedule and coordinate appointments
- Manage patient records and documentation
- Process referrals, requisitions, forms, prescription requests, and other administrative tasks
- Perform accurate and timely OHIP billing
- Maintain patient confidentiality and adhere to privacy requirements
- Communicate effectively with physicians, allied health professionals, pharmacies, specialists, and other healthcare providers
- Manage multiple priorities while maintaining accuracy and attention to detail
- Perform general medical office and administrative duties as required

Qualifications and Experience
- Previous medical office experience is required
- 2–3+ years of experience in a medical office, preferably family medicine
- Experience with an EMR is mandatory; TELUS PS Suite experience is strongly preferred




- Medical Office Administrator/Assistant certification is an asset
- Experience with OHIP billing is strongly preferred
- Excellent communication and interpersonal skills
- Strong organizational skills and exceptional attention to detail
- Ability to multitask and prioritize effectively in a busy environment
- Ability to work independently as well as part of a team
- Professional, dependable, and patient-focused work ethic
- Strong computer skills and ability to learn new systems quickly

Important

This is an experienced medical office position. Applicants must have previous medical reception/administrative experience, ideally in a family medicine setting. Please do not apply if you do not have relevant medical office experience.

What We Offer

- 12-18 month maternity leave contract
- Supportive and professional family medicine environment
- Opportunity to work with an experienced medical team
- Competitive compensation based on experience

Occasional evening or weekend hours will be required.

If you are an experienced medical office professional who takes pride in providing excellent patient service and keeping a busy medical practice running smoothly, we would be pleased to hear from you.

Please submit your resume and a brief cover letter outlining your relevant medical office experience.

Pay: $21.00-$23.00 per hour

Work Location: In person

📌 Medical Office Assistant (Waterloo)
🏢 Rodney Bruce Medicine Professional
📍 Waterloo