Position: AI Solution Enablement & Copilot Technical Specialist Type: 3-month contract + extensions past 2 years Location: 2-3 days a week downtown Toronto Interview: 1 round 45 min virtual 2+ years of Microsoft 365 Copilot experience ~Robust Microsoft 365 ecosystem knowledge (Copilot, SharePoint, Power Platform, Power Automate) ~ Experience troubleshooting, triaging, and escalating technical issues ~ comfortable training and working directly with business stakeholders ~ Provide technical guidance for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Researcher, Analyst, connectors, and related capabilities. Help determine whether a request is a user education need, access/licensing issue, Copilot Studio configuration need, product limitation, technical defect, governance issue, or formal escalation. Maintain technical input into the escalation call sheet and support boundary model.





Develop lightweight technical playbooks for recurring issues and advanced Copilot scenarios. Partner with the Copilot Adoption & Business Enablement Lead to convert recurring technical themes into FAQs, quick reference guides, lab scenarios, AMA topics, and internal support guidance. Support advanced labs, maker enablement sessions, and technical workshops.

Help assess whether business ideas are best suited for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Power Platform, custom AI solutions, or broader delivery intake. Contribute to early solution shaping, feasibility assessment architecture considerations, and technical guardrails for AI Business Strategy & Architecture use cases. Please note that artificial intelligence (AI) tools may be used to assist in the creation and formatting of this . #

📌 Microsoft Copilot, AI Technical Consultant (Toronto)
🏢 Insight Global
📍 Toronto