As a Supervisor, you will assists in the day to day leadership of the restaurant. As a member of the restaurant leadership team, this role is jointly accountable for both financial and non-financial key performance indicators relating to the operation of the restaurant.

What you will do in this role:

Deliver a Perfect Guest Experience Help identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive action plans where appropriate

Where appropriate follow-up and successfully resolve all Guest complaints and ensure root cause is identified and corrected

Coach Q-Crew to ensure consistent delivery on our promise to create connections with Guests by creating quality food and beverages and an inviting atmosphere

Communicate with guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience People Development – Q-Crew Engagement Train and develop Q-Crew by providing coaching and performance improvement measures

Participate in the training process for hourlyQ-Crew

Assist in the development of a culture of recognition and rewards focused on the achievement of KPI’s and Perfect Guest Experience results

Support the General Manager, Guest Experience in developing tactics that create an engaging environment where all Q-Crew work together as a team, have fun and show genuine appreciation for our Guests and each other Financial and Restaurant Profitability Measure and improve on all key performance indicators daily (i.e. guest satisfaction, Q-Crew satisfaction, food safety, profitability etc)

Ensure the restaurant achieves maximum levels of efficiency and profitability by operating within an assigned labour budget

Assist in the execution of operating plans to build business i.e.

Marketing Action

Plans, sales drives etc.

Restaurant





Quality / Operational Excellence Establish and maintain adherence to operating practices and procedures including safe food handling, HACCP, inventory counts and required product rotation (FIFO)

Maintain standards for restaurant opening and closing procedures and the uniform policy

Complete and track completion of all activities of the daily checklists

Implement all new menu, lunch/dinner board, and special promotion rollouts as per brand specifications

Adhere to cash operating and control procedures, prepare daily deposits and conduct daily safe audits in accordance to administration policies and procedures Food / Restaurant Safety Comply with provincial legislation regarding employment standards, human rights, Health & Safety, WHMIS

Ensure compliance with respect to cash and inventory controls

Ensure compliance with responsible alcohol service What were are looking from you: Prior experience in a hospitality setting

Strong interpersonal and communication skills for interacting with the restaurant team and Guests

Knowledge of Point of Sale Systems

Ability to work in a fast-paced environment while balancing competing priorities

Ability to understand the perfect guest experience and anticipate the needs of the guest prior to receiving requests

Mediation and facilitation skills in order to ensure Guest and Q-Crew related concerns are dealt with immediately and effectively

Superior interpersonal skills and ability to work as part of a team

Ability to multi-task and maintain high energy in a fast-paced environment What’s in it for you: 20% employee discount dining card valid at participating Recipe brands Flexible scheduling An energetic and dynamic team Competitive wages Fun working setting Growth and development opportunities within the restaurant Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands If you believe in good times and awesome BBQ, apply online today!

📌 Montana's BBQ & Bar- Restaurant Supervisor (Airdrie)
🏢 Montanas
📍 Airdrie