Job Summary

We are seeking a dedicated and detail-oriented Front Night Auditor/Front Desk agent to join our hospitality team. This role is crucial in providing exceptional customer service and ensuring a smooth operation during night shifts and must have OPERA PMS experience. The ideal candidate will be responsible for managing front desk activities, assisting guests with their needs, and performing nightly audits to maintain accurate financial records.

Please read before you apply ****

Opera experience is must for this position.

Responsibilities

- Greet guests warmly upon arrival and provide them with necessary information regarding their stay.
- Handle check-ins and check-outs efficiently while ensuring all guest information is accurately recorded.
- Respond to guest inquiries and resolve any issues or complaints in a timely manner.
- Maintain a clean and organized front desk area, ensuring all materials are stocked and readily available.
- Operate phone systems effectively, demonstrating excellent phone etiquette when communicating with guests and staff.
- Perform nightly audits by reviewing financial transactions, reconciling accounts, and preparing reports for management.
- Assist with administrative tasks as needed,



including data entry and maintaining guest records.
- Collaborate with other hotel departments to ensure guest satisfaction and seamless service.

Requirements

- Previous experience with OPERA in hotel settings preferred.
- Strong customer service skills with the ability to communicate effectively with guests from diverse backgrounds.
- Bilingual or multilingual abilities are highly desirable to accommodate a wider range of guests.
- Proficient in using phone systems and maintaining professional phone etiquette.
- Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
- Ability to work independently during night shifts while remaining attentive to guest needs.
- Flexibility in schedule availability, including weekends and holidays as required by the hotel operations.

Join our team and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!

Job Type: Full-time

Pay: $19.00-$20.25 per hour

Benefits

- Company events
- Dental care
- Extended health care
- On-site parking

Versatile language requirement:
- French not required

Work Location: In person

📌 Night Auditor/Front Desk Agent (Woodbridge)
🏢 avid hotel Toronto-Vaughan Southwest
📍 Woodbridge